I think that the professional and talented people are a minority here. I wonder why AIG has long treated the worst those who are the best workers? The best people are constantly given more and more reasons to leave AIG, and their positions are taken by mediocre people who are well connected.
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Yes. Is the grass greener elsewhere? It depends on where you land. I'm part of July RIF upcoming and have landed a higher level role with a competitor Not quite as much flexibility, but where there's real work to be done you lose some of that. But the company is going places, and it offers cash and stock as your bonus, so there's motivation to succeed.
As for Accenture, if you're training your replacement, I've heard they're not the sharpest tools in the shed, so share the absolute minimum. Many offshore folks won't ask questions because they see that as weakness. Oblige them by making them figure out the nuances of your role.
It will only get worse. AIG is run like the government. The top politicians/ceo's shovel in the money and they take care of their inner circle. No one else gets into the inner circle until the next round of ceo's comes and bring in all of their people. It's an endless cycle.
The lower pay grades are now forced quota hiring so you no longer target the most talented staff. You target a mix of people that allows upper management to say what a great diverse company AIG has become. People waste hours and hours of their day participating in groups, watching videos and having chats about feelings. No real work gets done.
Unfortunately hiring quotas instead of talent means that you let many qualified people walk. You also encourage people that have been here a long time to leave so they can be backfilled with cheaper, less talented workers. In the end, field staff leaves for better companies and are replaced with underperformers. CEO's still take their cut, but the customer losses and AIG fails yet again to turn the ship around.
The AIG experience has become like calling the Department of Motor Vehicles. No one really cares about customer service or quality because no one will be fired and there is no motivation so most people do the bare minimum to get by and collect a pay check.
Welcome to AIG200!