The attrition is ridiculous because people are leaving within months (in some cases even weeks) of joining the company. I've noticed that one of the main reasons is the lack of proper training. People are thrown into the fray with the barest knowledge of what they need to do and how to do it. Then the rest of us have to do our jobs and help them do theirs, which doesn't help anybody in the end. No wonder they are quick to leave.
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Training is pitiful - as hard as you may try to learn all the aspects of the job you're hired to do (I am speaking specifically about BI as a CS) it is impossible to make metrics and learn.
Haven't even mentioned that procedures are constantly changing, so you need to make sure you're learning the latest version of what you don't yet know how to handle. Meanwhile, don't even think about trying to take 15 - 30 minutes to learn something you don't know, because you'll not begin or finish other responsibilities.
My favorite is managers NOT taking time to do your sit down with them every other week. Of course that doesn't stop them from telling you that you're not on course with your knowledge. And threatening to send a Shield Memo to Bloomington.
Extremely frustrating. Oh, the icing on the cake? When another CS that has been with SF for a couple decades says "this work is not for everyone". 😠
oh come on now, if we all dont return to the cubicle plantation what will all these overpaid managers do if they cant visually watch you making sure you dont do things like talking to friends ect instead of producing like a machine?
@duh+1betny2P Sorry once we are back in the hubs you’re just stuck with State Farm let down employees. I’m the last on my team making excellent metrics with maybe a feedback every few months on something that’s a system issue not that I directly did.
I’m actively applying to wfh full time for other companies. Your little force everyone into cubicles again isn’t getting any ISTJ’s to apply anymore. Good luck with your d-mb idea and what you’re going to be stuck with lmao.
Your training is coming i think. Once they get all the LOC people back in the hubs, you're gonna get more training than you ever thought. I hope they all get the old dead weight out from the LOC's and field and into production. If they don't go, they will hire and train in the hubs. Much more cost effective and have everyone in step to march forward.
So imagine your a 24 year old mediocre degreed new hire. You chose SF because well, of all the $35k a year jobs SF was the most respectable sounding of the lot, and hey, at least its not customer support call center type job like all the other offers you git...right?
Now imagine you are two months into training, its incredibly complicated, you really dont know what you are doing, and you go live next week.
Your friend got a job at that call center makes the same as you, has an easy job and no real metric to worry about.
What do you think will happen when that guy hits the floor, get a super micromanager TM, and starts getting feedback? You think hes gonna take that $35k a year job with half the work? Many do.
Yeah i get its a bad move but there are a lot of CA's who bounce simply because SF pay the same for so much more work and difficulties.
My pal's company too, people are quitting during the training, we guess because it is so overwhelming. Or, people don't want to work. I can't imagine not giving it a try, but maybe they know when to cut their losses and keep interviewing.
@nkf+ You are so correct! It never ceased to amaze me when I was an auto adjuster how the people adjusted auto claims could not write an estimate, never worked on a vehicle and had no clue as to what it took to get that vehicle to run and stop. Then, they promoted them. I have seen over the last 40 plus years, the quality of knowledge and work ethic to acquire the knowledge has diminished. It is literally non existent. Titles never did tell me much about knowledge and work ethic at SF. Heck! We used to have estimators that came out of shops and worked on cars. Now we have estimating supervisors who never turned a wrench and estimators who write estimates off a computer and also never turned a wrench. If it is at that level, think of what it is like up the pyramid. Clean house? I doubt it because they are too far gone with lack of knowledge.
I’m sorry I’m going to say this, adjusting is no longer a career. I make more contracting than SF will ever pay me yearly.
Adjusting used to be people that wanted out, or a change of scenery from the field they are adjusting. Sometimes the job market changes so you wind up in insurance, simply because you couldn’t find one in the field. It happens.
You can’t teach someone the basics of a house, and car in the matter of a few months unless they are gifted with intelligence. Yes I had people like that in a few of my trade classes.
State Farm really only has 2 choices. Clear the house with hiring mistakes, or slowly keep letting this damage build up.