Why do people hear view honest criticism as negative? If the company truly wanted to be customer focused, it would fund the payroll to accomplish this goal. Cutting payroll and positions to meet expense goals over the past year has hurt the level of service. If a customer comes in and needs someone to spend an hour with them in drapery everything else goes by the wayside. No program can replace actual giving employees the time to help customers and get all the other tasks done.
Well said, @qvh+1bT0Q8t0.