What did you think of the lame meeting for our new CS program? Even my SM couldn’t be enthusiastic trying to present it to us. They act like we never had a customer service focus and expect us to change when there are no hours or coverage to implement this. Sad attempt
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Greet/say Hello
Offer a cart/Offer to help
and then the rest is simplified down into the M and E
i hope they hurt themselves patting themselves on the back for 'coming up' with home lol
http://blog.merchantfuse.com/2014/01/how-to-be-successful-in-retail-customer.html
Greet
Offer a cart
Thank the customer for coming in, and invite them to return
Always wear your name tag
Pass the buck
Escort the customer
Never say no
If that doesn’t work give them a bic.
We scheduled all employees to come to the meeting so it looks good on paper and district thinks we had a meeting. But we told no one to come.
7 year employee is a baby in this world. Clearly a pacifier is what you need and I am sure you post on this board while at work. Stop it and get a life. You must be the store lackey who runs to the sm every time somone isn’t doing what you think they should be doing. Karen
@This new program is great!…..you actually think the customer was given a pen for shopping???!!!!!!!! 😂😂😂😜😜😜😝.
stores are emptier because i'm sure they just want to boost online sales and make that look good; unfortunately, if you look at customer reviews on online orders, they're overwhelmingly not good, so now you're keeping customers out of stores and forcing them to order in a way that'll make them never shop with us again
all that matters are the stock prices to corporate anyway, just put a few spin pieces in the media and they'll tick up
DMS posting in this board? Hahahahahahaha..take a reality pill..you know some people choose to think positive rather then try to bring others down
A 7 year employee
Yeah I remember back in 2019 and before we would still have Twin XL sheets even past the college season, now we are struggling to find anything to show the customer outside of maybe some Wild Sage but those are very hit or miss patterns. Feels like the only thing they are ahead of is the mattress pads and protectors.
Word to the wise. All of the postive posts are not from tenured associates. The mall rat DMs are posting to try and spin the fact that it is all smoke and mirrors. We are out of stock on key college skus such as txl sheets sc liners etc. None on order. Would not be surprised if we are behind on paying vendors. The new mall rat DMs have no clue what a business like this is and Mt is too full of himself to actually come to a store outside of his safezone and learn. Mall rat DMs can't ring a register won't wear the uniform and simply act as cheerleaders to the wasteful useless rehashed campaign's we have already done. Game is over cheer all you want but no product means no customers means no company
lol, if you're gonna troll, at least know what GOT A PEN was
hint: it had nothing to do with an actual physical pen
This new program is really great! I’ve talked to a lot of people and it’s much different than the pen program from before. Customers don’t want a cheap trinket fir shopping with us and most take notes on their phones and no longer use pens. This new program will make it much easier to give great service and really streamline the process. Our store implemented it Sunday and Monday and have doubled our conversion;. It’s not hard and has literally reaped benefits in two days. If the old program was so good, why did it cause us to close stores? Think about it, with the new program we can literally open new stores again from all the additional business.
Interesting..no answers about why you stay working if you hate it so much
People come here because lots of people don’t want everything to be good. They like misery and misery loves company. In a perfect world some people would complain that there is nothing to complain about.
This program is BS and can’t be implemented with the budget the stores get. They want the conversion up across the board yet there is no staff to help customers. Plus the amount of tasks given everyday is 100% impossible to accomplish if you’re expected to be on the floor during power hours.
my first issue is simply that this is GOT A PEN 2.0; it's the same basic principles, which are in general just good customer service, but corporate is touting it like they reinvented the wheel.
my second issue is, yeah, it'd be great if we could focus on just helping customers, and switching from being task oriented....but they keep giving us tons of tasks, especially all the price changes every day. it's also hard to focus on the customer when your store is poorly staffed and there's a cashier and one keyholder as the salesfloor coverage.
the HOME thing is fine, but it's nothing new, and they're not doing anything to help stores be able to implement it properly
To the posters who are negative about changes. Yes it is your take..some people feel different and choose to accept the changes and be positive. My question is Why do you still work here? I seriously want to know. Not just BBBY but retail was changing before the pandemic and is changing more. BBBY is not going to go back the way it was years ago. Yes..we can be sad, upset, whatever but we are not running the company. If you are as unhappy as your posts seem..why are you still working here?
It was not the spelling that was pointed out it was the wrong form of the word. Here vs Hear You are welcome!
Thank god someone corrected the spelling. I had no idea what that post was about before that. Thank you soooooooo much.
It is why do people HERE..not hear
You are welcome
Yeah thus customer service meeting seemed odd when long tenured employees already know that BBB was known for it’s customer service for a while and their whole GOT A PEN thing, but I suppose new leadership wants their own acronym. But if they want to follow up with the HOME stuff they shouldn’t have laid off all those full timers last year that could have helped continue pushing these sorts of plans out. Instead you have part timers who are either heading off to school soon that don’t care about this stuff or barely any coverage whatsoever so that there are 25 customers to 1 employee at any given time during the weekends.
Why do people hear view honest criticism as negative? If the company truly wanted to be customer focused, it would fund the payroll to accomplish this goal. Cutting payroll and positions to meet expense goals over the past year has hurt the level of service. If a customer comes in and needs someone to spend an hour with them in drapery everything else goes by the wayside. No program can replace actual giving employees the time to help customers and get all the other tasks done.
Waste of payroll.
Bbb is a sinking ship
This is the last attempt to save the company
I think employees like you that post such negative things should try to think positive..or find another job.