LOL. I use to do around two million a year in appliance sales and once made over 70K doing so and am now only making about 10% more than some of the new hire specialists. Also my store is located in what I have been told to be the largest XDT market that Lowe's has (XDT 3434). For those of you that don't know what an XDT market is, your Genesis invoices port into a Sterling order once tendered and gets assigned/sourced to the XDT (express delivery terminal) location for fulfillment. Better than 95% of your appliance inventory is kept at a single ADC location and 100% of your box truck deliveries are 3rd party.
If you work in an XDT market you will already know that our software works differently than a non-XDT stores and attempting to sell into the negative is asking for trouble on a variety of fronts. For this and other reasons we have been directed by the corporate office, district manager and store manager absolutely NO SELLING APPLIANCES INTO THE NEGATIVE. At any given time I would estimate that 70% or more of what we have on our showroom floor appliance planogram is out of stock. Try selling under those conditions week after week, month after month and you will quickly realize that it is impossible to hit the department budgets set by corporate let alone your SPH. Then combine that with all of the XDT exchange accounts being generated (gotta love that 3rd party delivery service) and you actually have your sales taken away from your sales total. Half of my week is spent dealing with CCIC/customer care issues related to appliances, few if any of which were even my customers to begin with. I too have had my fill and am leaving; partially because of the pay but primarily because I am sick and tired of dealing with all of the non-stop customer care issues.