So I am someone who is under 5 years with the company, and still planning it as a lifelong career. Ill dodge whatever you throw at me for saying that.
For someone like me, this situation, with quality rockstars leaving, and the bad/average workers here until something better comes along increases, I am absolutely terrified to think what our workforce will look like in another 5 or 10 years. I know people who have been with the farm for over a decade, i send the same feedback to them that i did years ago, same exact issues, another year, same person still. We have more and more people like this, and fewer and fewer people like me, who get kindly asked by a concerned TM to help fix the messes that person (and others) make, but are incapable to fix themselves. Even a few years I got the same average rating as those people.
It starts to get old, this process of carrying others through adult professional life, so that they can make what I make.
This process of great or good workers getting fed up and wanting to leave, and the extreme tolerance for poor work long term (its ok to have a bad week every now and than) is making for a bleak future with this company, unless it can get all of its talent externally.
The more and more I have to sacrifice for this companies remarkably insane mismanagement, like what's going on right now as a result for the great idea to hire ZERO people for a year, while do nothing to retaining people, the less and less I see this as a career and the more I see it as a call center job where they somehow convinced people to do difficult claims work AND be a call center rep, for the same call center pay.
I guess I just look around at the industry and see it totally anti-employee, not career stability anymore, low pay, high stress, and requires decent technical skills...and i think....WTF am i doing here i could be anywhere else making the same and doing half the work. The carrot they use to use to dangle to keep us going was sold to decrease costs slightly for one quarter.
If management doesn't see this as a huge issue that demands immediate and drastic attention, then they really dont have a long term employee strategy other than "replace handlers with programmers and have the tech be the handler"
I know its tough out there to get any job that pays over $40k a year, but man the farm is really pressing their covid employment situation as hard as they can, without regard for what happens when people suddenly have the opportunity for employment elsewhere. They better have that temp company number on speed dial, maybe they can outsource claim handling to GIECO?