Anyone else feel like we are working ourselves to death in the understaffed, hot, stressful stores with impatient customers and no inventory to sell (Appliances)? I sell it, pull it, load it. I might have to start manufacturing the damn things too. It goes right through me when I get those calls from customer service to pull an internet order for a customer waiting to get loaded. Sc--w those people! They are taking sales from me ordering online! And those aholes that are lazy lard as--s calling us on the phone while we are covered up? No way! Cant wait to get those calls later with delivery complaint! (third party)!
7 replies (most recent on top)
Mr. “Go get another job” douche is out getting carts and is pi---d he’s applied for specialist ten times and still no interviews.
If it's an Internet order in.my store appliances doesn't pull it. They are too busy with customers to deal with anything Internet. Internet fulfillment handles it all.
With big Internet orders all you Gotta do is call the customer offer them to Qsp Then do a phone sale that way you get credit not the Internet fulfillment I mean if you got a pull and do all the work you might as well get the credit
Mr go get another job you know sits in breakroom for half there shift
to the person who says "get another job".....i guess that's one way to look at it. If you are relatively new to the company or a much younger person that may be a viable option. Option #2 for long term older associates could be milk this for everything you can. Take your 19 days paid, use some sick time to give yourself the occasional three day in a row off. Either option can be fine.
I can identify with the original poster but try adding in being in a XDT (Express Delivery Terminal aka Cross-dock) market and you really feel the hopelessness of it all. I have been selling appliances for Lowe's for well over a decade and between all the changes made under our new CEO combined with extreme inventory shortages (which in my market started well before the pandemic started) it is demoralizing to say the least. The only thing my store has going for it is that we finally actually have a competent internet fulfillment team so I am no longer greeted each morning with a half a dozen or more Sterling orders sitting on my desk (so you were already behind before even clocking in).
To the unsympathetic poster, while you may have a point, the reality is that whether I stay or go the situation remains the same for the next person taking my job. The harsh reality is that we are having rapid turnover in the appliance departments in my market because of all this and we are having increasingly difficult time finding ANY qualified candidates to take their places. The rapid turnover in itself contributes even more stress on those in the department.
I also agree the the shop online or by phone crowd is getting out of control and our bastardized internet software is contributing significantly to the problem. Just this past weekend I had a customer come up to the desk trying to figure out what was going on with his Lowes.com originated appliance order. Turns out the delivery of his three appliances (refrigerator, range and dishwasher) was split between four stores. Yes you are reading that correctly, 3 appliances and 4 stores (a different store for each appliance with a fourth store delivering the refrigerator water line and the range power cord). The order obviously had been resourced multiple times as none of the delivery dates were even lining up (including the accessories being delivered on different dates than the appliances that they went with). There range was being delivered first and was rejected by the customer due to dents. The store that was delivering it was over 70 miles from the delivery address and the product was now out of stock at the ADC. Customer now expecting me to solve his problem and my store had absolutely nothing to do with the sale. And while I did find him a different range just trying to get the damaged one refunded turned out to be a major issue in itself as MyRedVest, Sterling and even Genesis would not allow it (presumably because the Sterling ticket had already been printed and the MR process somehow was screwing up the softwares ability to do the refund) and that store ultimately had to call IT for guidance. This is almost a daily occurrence a we are expected to resolve their problems in addition to everything else we do (I'm an appliance specialist). Unless you are living this on a daily basis you have not freaking clue as to how insanely complicated the processes has become and there seems to be absolutely no hope on the horizon that things are ever going to get better.
If you're so miserable, then go get another job.
You act like someone is holding a g-n to your head ordering you to keep working at Lowe's.