Thread regarding Belk layoffs

Atmosphere at Belk...

is even more troublesome. This is just a small detail:

not hiring full time, forcing employees to do jobs of two or three people, taking registers out, blocking off selling space in some stores, lack of brand name merchandise, elimination of center core cosmetics brands, reduction in new store manager starting salary compared to what it was in the past, elimination of "pacesetters / consultants" for new "best of belk", constant turnover at corporate office, poor online reviews, scattershot merchandise with Ross, Dollar General, or Stein Mart tags, a distant / aloof executive team, no transparancy / keeping secrets / lying to employees, no loss prevention associates, allowing favoristim/ hiring of friends and family, allowing some associates and managers to work only day shifts while making others work night or closing shifts, deny PTO for no reason , allowing associates to be harassed or intimidated by disrespectiful customers, writing some associates up while allowing others to do the same thing with no consequences, rampant theft from customers. All these point to one thing..... THE END !!

@vih+1aywipLP has a great summary of the current situation in stores, so I think this post deserves a new thread.

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| 1361 views | | 3 replies (last April 29, 2021) | Reply
Post ID: @OP+1azMgP0s

3 replies (most recent on top)

Exactly ! They know and care nothing about customer service . That’s why the business is failing .

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Post ID: @2saq+1azMgP0s

Many of the observations have been a long term Belk culture. The worst and largest investment was made in technology in 2014 with Reflexis and Workday! An agregious cost, created HR positions at store level, position reduction on sales floor and resulted in reduction of customer satisfaction. I’ve never understood the reason, when STM’s have always had to “edit” at risk of review process. And that course of reaction was only allowed when customer service surveys forced the change.

Customers are returning to stores. Noticeable since vaccinations are readily available. Unfortunately they are as shocked as employees asked back one year ago to “One Belk.”

Seasoned associates have left as their customer service skills were no longer part of the new business plan, and their former focus on “Client Books” was obviously long gone. Cashiers, one of two registers of 8-10 pre pandemic.

Returning clientele is noticing the lack of individual service; help yourself and a cashier is available at one of few registers open. Where STH was the major focus almost one year ago today, we’re not prepared for the unexpected shift. Or, maybe our owners aren’t as concerned about the returning client, employees, but the bottom line.

Obviously missed opportunities and misguided “mission plan.” The locally owned small businesses will profit; well trained employees and a swath of returning consumers. Amazon too.

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Post ID: @1jem+1azMgP0s

Yes this sums it up completely.

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Post ID: @jqa+1azMgP0s

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