Customers seem completely different to me and are certainly much less numerous than they were before. Some have absolutely no empathy so it is not possible to give them the best possible service they want because there are simply not enough of us.
I understand they want top-notch service while buying a thing worth less than 10 bucks, but I’m really running out of energy with the kind of customers I meet. There are also individuals who spread very positive energy, but people generally have less and less empathy.
8 replies (most recent on top)
If you can get out , get out. That place will pull you down
That is so true and in my store the associates are not much better. The lack of empathy is disgusting. I wish belk would just hurry up and close already.
We get the meanest nastiest people. They can say and do whatever they want and management doesn’t care. Nor support their employees
I've actually had customers say they shop at Belk because they can get whatever price they want. Just plain crazy.
All these replies are perfect. I came very close to walking out today. We have the bottom of humanity shopping with us.
Monsters indeed. When mgrs do stuff like that it undermines the cashiers, makes them look like they don't know what they're doing. A little bit of 'Karen' gets a customer whatever they want at Belk.
They lost respect to the business long time ago, when we started giving whatever was at first requested, and then demanded. All rules printed out on back of receipt mean nothing.
A b-a worn and washed multiple times to the point it lost shape and color- sure, we take it back; blue T-shirt with a tag “ jacket ; red” - of course, no question asked, here $100 back to your card, designer bag with spilled hand lo—n inside of it- sure, we understand, you destroyed it accidentally, we’ll exchange it for you and damage your $350 bad out.
Any time a customer raised voice at us, everything was given just to defuse the situation. And a gift card on top of that. That’s called “ Take care of customer “. That’s how company wanted it.
And that’s how we created the monster.
You're being very kind in your post. A lot of customers are flat out rude jerks who might say they know we're doing the best we can and dont want to complain, but still stand there and complain. Seriously, at this point in time most customers know the drill. If you cant wait in line, stay home. Utilize STH and BOPIS. If your grandma needs a cart to hold onto while they shop when you know the store is short on carts, buy her a walker. I get it. The pandemic has everyone frustrated, yearning for normalcy. But these customers roll into the store every day bringing their anger and frustrations to vent on those who have zero control over staffing, labor hours, available stock, shopping carts and opening fitting rooms. I have zero empathy for them at this point.