Get ready folks your job title won’t exist anymore. If you are in claims expect to handle Underwriting questions related to coverage in force when the loss occurred. What about WCCS deployed? Expect to answer CCC questions in regards if a payment was received and their policy was in force. Hey if you in CCC expect to get questions about SFPP billing breakdown and be able to explain all the billing changes while Underwriting make changes on the policy.
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What?! Happy hour must have been really good for you tonight.
Considering the software claims uses is from the 90s/2000s we work off 4-5 browsers, all off barely 1080p monitors, stfu before you come in here bitching about how we are dick, I work here for benefits I’ve made more money in my lifetime than the next 4 pay raise will give me in 10-20 years. This company is genuinely ass but the benefits and not leaving the house and the excuse of shitty software implementations gives me free excuses daily, it’s literally not anyone’s fault whether they are dumb, or excel at what they do.
Agents have always been expected to know everything about every department, and without any training. Welcome to the party. At least you won’t have your name and number provided to customers, with instructions to call you on every piece of paper they receive.
So our CAs can't do the entry level work that our competitors have been doing for years? Geico has had this model since the early 90s. The person can take a claim report, add a coverage, take a premium payment. It's not rocket science and some things the company tries to do actually make sense once in a while.
Yeah, given how most CA's can barely handle one department, they plan to have CA's do all departments. What could possibly go wrong?
Really the ONLY reason they do this is their AILR/EXPRESS/TL departments are an absolute mess, anyone who can get a $34k a year job elsewhere will, and do 1/10th the work, and wont be subjected to micromanagment and petty metrics.
They got sick of haivng to hire people for these positions, so are kicking people who escaped and moved on back.
That or they want to get rid of their experienced workers who will likely quit once they get dumped back into the "no talking allowed" , "manager followed me into the bathroom to make sure I was going to the bathroom" , "you didn't preplan your emergency and now have points" environment that chased everyone out to begin with.
Rather than realizing they created a toxic workplace for new hires, little to no upward mobility, and fixing it, they are doing this.
Also bravo not hiring a single human over the course of the pandemic, when the country desperately needs work, and SF could have picked up some top talent. Talk about a wasted opportunity. But no lets see how high turnover will get doing this.
You are right on that’s what I am hearing too.