Have you noticed that there are more and more customer complaints?
It seems to me that there has never been more of them. I mean, considering how understaffed we are and how many of the best employees left (got laid off or ran away as far as possible from this company) these complaints don’t surprise me that much. I believe that complaints will keep on coming until in the end this company loses most of its customers.
At our store a pro service lady in a pro cashier thinks they are untouchable so many complaints against them they will not do anything about. we had so many people down there quit because of these two they just can't keep nobody down there.
The wages need to be increased, nobody will work at Lowe's. Now the SSA is supposed to recruit! Let's put 3 jobs in each person. I hope to get fired before I have a heart attack but I won't call.in sick and put my work on others. Something is wrong with me!
Store manager want us to send customers to shop somewhere else if they do not like our prices or the way we do things. Even worse the DM is agree with him too.
We just disable to Call buttons
I’ve also selected the curbside option, dialed the pro desk number, dialed random departments and ask to be transferred, or even sent them a fax.
Agreed. Can't speak for all markets but just about anytime I have to call another store it often takes 15 minutes or more to even get someone in the desired department to answer the phone. Rings back to front end multiple times, I inform the customer service associate picking up the phone that I am calling from another store and to please page the department on the overhead speaker, what do they do, either put me right back into the department phone transfer que or simply hang up. I frequently will be talking to a customer on the Zebra phone and have to struggle to hear the conversation due to having the headset beeping at the same time informing me there are additional calls trying to get through. Meanwhile the customers that are standing in front of you waiting for help are wondering if you are ever going to get off the phone. And don't even get me started on how many customers are showing up clutching printouts of their internet orders that they are having serious problems with yet can't get any resolution from the Lowe's customer care line. No small wonder as to why customers are so pissed off. So nice that corporate is obsessed with minimizing store level payroll but can't seem to grasp the concept that this is not a self service retail chain.
When I work the paint desk I will occasionally go over to customer service and answer the phones. I often hear customers yelling that they can't get through to a department or manager. I think that they think Lowe's is run by intelligent people who have properly staffed the stores.
If you wonder where this is going just look to Penny's.
Agreed..and let's keep those call buttons purring, yeah you know, the ones that time out constantly throughout the store!! That's a sure sign to customers when nobody shows up that we are understaffed!