Wondering what impact people think ServiceNow will have on Xerox...
17 replies (most recent on top)
Little known secrets
- SNOW documentation is insufficient to implement or manage the service to the level purported as possible by marketing glossies
- SNOW implementations require third party consulting to be successful. In part due to lack of documentation referred to in 1.
- SNOW sales teams are ruthless at upselling and customers are unwilling to call out SNOW when the latest module fails to deliver. Ask around- not many happy service now customers. This is different from market share.
- Using tools like SNOW and UIPath, Xerox thinks automation of fundamentally broken process can fix things.
SNOW blows! Less functionality then what we are currently using at our core and its cumbersome. Standard X-Rox id--t move....
Probably meant their Core supplies desk is being moved to HCL offshore.
Losing supplies as in people being let go or as in losing supplies as in employees moving under one umbrella like service has?
I’m curious about the May 24th losing supplies comment. I know parts is handled through snow but what are they about to do with supplies? This doesn’t sound good.
The ONLY justification most of our customer's have for going with Xerox is the service offerings. Eliminating or changing it will just make Xerox be the over priced, poorest quality solution.
Quality, cost, delivery - pick none???
Losing supplies May 24, service response time is next to worse, techs no longer assist out core. It's over, customer are leaving.
You are assuming that Xerox can make an intelligent decision...
GIS wasn't much better. Most of the Cores use eAutomate differently than the others do so the data in the system can't be used to make intelligent decisions.
The most xerox-ist thing ever lol
GIS and its “antiquated” systems and processes be like, “How you like me now?” Those in power making decisions at Xerox, and that belittled everything about GIS at every opportunity, are truly foolish.
wow, I wonder if ServiceNow will be as big of failure as ServiceChoice (which spent 250 million before they cancelled the project)
Is this the same project that started with Ernst and Young back in 2017/2018 for service and supplies?!? And now just finally going live?!? And thinking of pulling the plug?!? They certainly know how to waste money.
I’ve heard they are thinking about going back
We’re in one of the pilot cores. It’s awful, everyone hates it including customers, and it’s a giant cluster.
Millions of dollars spent, years of deployment problems, limited positive impact.
So, basically just like every other system or process deployment at Xerox.
It’ll most likely become a Pet Towerhouse, did I sya thsi rwong????