Working in this company is very stressful and it is understandable why everyone is a bit frustrated. However, this is still no excuse for my difficult coworkers. I definitely plan to inform HR, but I'm afraid that's not the best solution. I was thinking that maybe a better option would be to overcome the fear of confronting a difficult coworker and thus stick up for my rights at work.
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As long as you aren't at West Town in Knoxville you can probably go to HR. Otherwise you are wasting your time because that big B won't listen to anything you have to say.
I tried going to a manager about a co worker being rude and profiling ever customer but since I'm an older white associate they wouldn't listen to me.
Snitch.
I am a manager. Your best bet is to document everything. Ex. Your coworker was rude to a customer or you, write down the date and time and the comments they made. I would type these on my phone. Take note of anything that is TRULY unfair. Type this up in an email format and save it to your drafts. Request a meeting time with your HR lead/ manager and bring up these issues. Ask your HR lead for their email and the SMs, and say that YOU will be sending them an email of your conversation today.
Immediately upon leaving the room send that email to the both of them. If you don’t see change within a a few weeks, call EXCEL line. And tell them that you have documentation and you have spoken to your HR person and store manager and you haven’t noticed any changes.
If this associate is truly affecting the company. Then HR and your managers will want them gone. They can write them up for performance and metrics. But excel does not play any games.
Go to your HR manager.
There are certain managers who have associate "pets", the manager could might believe anything their "pet" says, and side side with them.
I see this often, "pets" are allowed to take purses on the floor, wear their headphones, and take longer meal breaks.
It shouldn't be this way, but it is, what it is.