I’m waiting (and I’ll admit hoping) for the time when this company finally admits that this “customer centric “ system simply doesn’t work and quietly rids ourselves of this ridiculous waste of time.
I’ve worked for Lowe’s for a while and I yearn for the days when I could simply write a decent, workable schedule for my departments. I knew every associates availability, preferences and abilities and could make sure everyone was scheduled appropriately. I could fix gaps, swap associates when they wanted and make sure that time off requests and absences were addressed in a timely manner. Now? It’s a train wreck that everyone hates that has been forced upon us by corporate nimrods for the sole purpose of saving money, which it doesn’t even do!
Isn’t it ridiculous that we have to deal with a system that is constantly creating scheduling gaps and availability errors while we’re being told that we can’t edit it more than a certain percentage? Do you know the amount of call outs and resignations that this causes? Does this company really think they’re saving money by using a scheduling system that actually DRIVES turnover higher? Is everyone in North Carolina asleep at the wheel?
When does this farce end? When do we go back to sanity? Give the “department supervisors” back their ability to edit the schedule and stop wasting time. Stop making things more difficult in a vain effort to save a few more cents. Wake up and just scrap “customer centric” for real, sane scheduling.
And by the way, stop calling “scheduling coordinators” by that ridiculous title as well. Call them HR, WHICH IS WHAT THEY ARE! I know your egos are brittle, but stop trying to cover up your mistakes. That’s the real issue here. The people at the top are just too worried about admitting when they sc--w up. They want to obscure their errors so they rename positions in a comical attempt to mask them. That’s why we call people department “supervisors” instead of “managers”. Calling the heads of the departments “managers” would simply draw attention to the failure of the restructuring we did four years ago so they’re called “supervisors” instead. Evidently our corporate leaders believe we are so oblivious that we wouldn’t notice that. Isn’t it bizarre that we have people at the top of a multi-billion dollar company making decisions in order to shield their childish egos?
But in the end I don’t really care if corporate can admit their mistakes or not. Just fix them! You’re wasting time and money.
(And I also can’t wait for the automated system that validates this post to edit my insults by putting an asterisk in the middle of them. Does this site really believe that this is somehow helpful? Do you really believe that we don’t know what word is being used? Do you believe that sticking a random character in the middle of the word makes it less offensive somehow? I think this is friggin hilarious.)