Let me clear some things up about the illusion of growth that we are having. Yes it is record growth, you would have to be stupid to not admit that. The only problem is....it is not real growth. You have to have the numbers and history to understand. A decade ago when this transformation started we had between 80k-90K employees. Today we are sitting at 57.5K. We used to measure things/jobs by customer facing vs. non-customer facing positions. We paid non-customer facing positions less and eliminated as many of those rolls as possible. Zones/OC were cheaper too! Yet our combined ratio was right around 107% and guess what after all these changes and the elimination of almost 30K jobs 10 years later, it is still right around 107%! It reached a high about 4-5 years ago of 122%. With all that said, the claims/policies per employee now is double what it used be! So everyone's work load has at least doubled and in some areas tripled...and all at a lower pay scale or lower job class.....thats what all the endless post on here are about. On top of that we have a ton of areas and employees that did not exist, from Process, ET, Marketing, ESS&P, F&S, Licensing and on and on! Some of these functions were pulled out but most are just more Chiefs and less Indians! The non-customer facing roles have exploded and claims roles eliminated! So back to my original point, the growth is not real. We are still not even close to Progressive or Geico in terms of combined ratios. They have much lower expense ratios. They still beat us by 15-20 cents on every dollar, which is mainly due to SF agency. We've had the longest bull run market in history since 2009 and when we have the next big market correction (and it will happen) SF will be right back in the can as we will be running a loss and can't make up the difference with investments anymore. We are just buying business in the simplest terms. Tipsy has accomplished nothing except for maybe an OCS/text option and to double/triple everyones work load. This creates high turnover/strokes/horrible working environments and keeps salary and expenses lower. Heck of a business model but that is it in a summary!
This needed to be on top for more people to see. OP is @1drr+1aAQdRk2.