The future operating model is out there if you haven't seen it. Plan for 21-23.... They will start holding "town halls" to discuss with employees. Basically a lot of what everyone already knows...so hate to be Captain Obvious! Basically 1 size fits all approach, Tier 1, 2 or 3 employee regardless of function/auto/fire/underwritng/CCC...you will get the specifics soon. They will move everyone where the need is until they do not need you anymore...which will be soon. Have to hit that 40% target expense reduction by 2030 so a lot folks are going to get run off or let go! The Claim Nina (who has never handled a claim) thinks that anyone should be able to walk up to a claim desk and do the job. Total loss, injury, PIP, Sub, SIU, Auto, Fire, Complex...it's all the same..Mi-yagi-Do Ka-ra-te...50 states!!! SCP's and a 1-2 week on-line refresher, assign you a CS helper for questions and you should be hitting your metrics and being Remarkable day one! Usual id–t Trollssszzz hold your comments on how much you love SF and how wrong everyone is on the web-site...it is going to be your arzzz too!
Just remember they will tell you how fortunate you are to just have a job and not get laid off..like other companies...they will remind you of the great EIP you just received, ....if you have been here a minute you might just be trying to tick off years to hit that pension....regardless good luck surviving this Rocky Horror Picture show! I think this will be more incredible than anyone has seen or can imagine. They won't have the decency to offer severance packages, buyouts, or be honest with you in anyway. They will stick with the lie's.... create a hell hole stress environment, puppy mill...sweat shop... and keep the turnover high and salary expenses lower and lower. Ohh...Make sure our new hires are 68% minorities like 2019...because we are now "woke" with Jake/Drake and white execs apologizing for their white privilege. I hope African Americans and other minorities wake up and see how this typical old white guys are giving them lip service and just trying to abuse cheap labor they think has not other options and is disposable! When you can grasp your head around alllll this ASAP than the better off you will be and prepared. Cheers!
28 replies (most recent on top)
Wow-the OP is Yi.
This was YI’s plan, claims abandoned this after he apologized for the mess made and retired.
Its a fine and dandy plan. Hope they plan to pay our single point handlers well, else they could just go to a competitor and not have to deal with anything outside their specific claim role.
Also will be interesting to see this play out. Getting claims handlers to that level of skill is a big investment. You cant do this in 3 months of training, or even 6. This is like a 5 year plan to get people skilled up if they follow through. They can barely keep people 6 months with a narrow scope of handling. I dont see how they are going to execute this.
They seem to drive people capable of this out of claims, or out of the company faster than they can show any meaningless appreciation, let alone meaningful enough to keep them around for a lifetime, I mean we even dumped the pension which was the last chain experienced workers had to keep them here.
I dont see this playing out well. We got rid of the type of company and employee base that could have done this in like 2015. We just are no longer that kind of company. You cant just flip the culture on a dime like that, it took a decade of pain to get where we are and will be far harder to undo than it was to transform into a metrics assembly line.
Slowly evolving into a job with $100,000 salary levels of know how needed for the $40k/year job they plan to pay for.
Are they going to even address the massive inflation at any point? Or just keep upping the job requirements for the same pre-covid pre-inflation pay?
The OP needs some kaopectate for that diarrhea of the mouth.
Speaking of grass your next job will involve mowing and edging. Thank goodness another one of life’s s losers has hit the bricks!
You predicted the future with great accuracy. I did not survive an onslaught of "check this now" Teams messages, emails and file notes (while under a 420 claim inventory). I could have worked 26 hours/day and not meet all these Do This Now requests. SURPRISINGLY (jk) I was released and now looking for a new gig.
HOWEVER despite the fact that I was purposely set to fail, I couldn't be more relieved. Have spent the last week deprogramming myself from the cult.
Any grass has got to be greener than the sh-t coated grass at the Farm.
Agent town halls? Bring it. I guarantee you if the news is bad we won’t be on here bittttching, we will make it work or move on. See the difference in attitude? Try it, it may be a game changer for you.
@7xbp. Truth hurts
I love it so if you haven’t been in the military and have an MBA you are a party waste?! Haha - oh the smell of insecurity is stiff.
I left state farm 6 years ago, after a 17 year career, and do not regret it! What is all this Tier level about?
I'm a college grad and never served in the military. Must say that 99.9% of those i have dealt with who currently serve and are veterans have more heart, more soul, understand duty and would make better SF employees all the way up to executive as compared to some MBA panty waste! None of those id–ts wear big boy pants. They all belong in the rear with the gear!
On point wait until agency starts there townhalls, talk about a cluster it’s going to be a mess. Most agents will jump ship others that can’t afford to retire are going to be like what happen. OP’s will feel the pressure, agents will drop staff like rocks after renewal comp gets adjusted, service loads in call centers will be like CAT all year long.
Allllll politicians are the same, Democrats want the votes and Republicans want the cheap labor. Same people different motives. At the end of the day it is people selling their souls to make a buck, satisfy their egos, achieve their perceived success in life, and all at the expense of another human....and rationalizing it by saying it just business. Been going on sense the beginning of time and will never end! SF execs are very smart people and know exactly what they are doing, don't ever full yourself. I die laughing when someone on here says "don't they understand".... looks like a duck, quacks like a duck and walk likes a duck...it is a duck! Of course they understand...they are pressure testing the whole thing...what do you think "lean" organization means! When it pops, you quit, fall over dead, have a heart attack etc.... they hand each other their $1 dollar.... like Randolph and Mortimer!!!
Hoping to take early retirement next year
Who is “they?” You do realize everyone of the top execs are big time Republican supporters right?
Why do you think they want the boarder open? Careful what you wish for!
The heavy workload combined with the competing priorities of production and training - it's a losing proposition, unfortunately. Lean into it hard, tie your self esteem to it, realize you can't leave because of the ramifications of no health insurance... Yeah. 😑
Anything about non-call center areas?
Look its clear the goal is for SF to have as little handlers as possible when this is all said and done. Ive been working on a flex team for a year doing exactly this. Turnover is high since you are always in a state of chaos. You are dumped blind into new departments with little training, and no knowledge bases other than basic guides and SCPs. Its resulted in terrible customer service and much reworking. But SF gets to pay less humans overall this way which is the real goal here.
They have to know this comes with a massive decrease in customer service, yet they will do it regardless.
Oh and hope none of you get stuck doing six tier 1 jobs for the same low call center pay. Its got to be the worst employment deal out there right now if you land the unlucky T1 role.
Perhaps when your in “leadership development” your set for the long run. Deception in HR and while company
AFNI workforce tools (corrupt). Production rather than service. Customers and agents are tools and data to be played with
Nothing more. China way.
Somebody is eating too much sugary cereal. Want to rant, OK. But please slow it down.
Good idea, this industry is no longer a stable career path.
Once I hit my 5 years in September I am going to be getting out. No idea where I will go because it seems a lot of other carriers are doing the same thing with reducing their workforce/outsourcing.
I think this is spot on. It will be a disaster...like when they decided to do away total loss teams and let the regular line units handle. Took them years to straighten out the messed up paperwork. The salvage pools ran out of room for State Farm vehicles because we couldn’t get titles transferred. This will dwarf that cluster !
Where exactly can you expect a long career?
No where.
I absolutely believe it. Unless you are close to retirement age, your best bet is to get out and get rid of them before they get rid of you. You cannot expect a long career at this place anymore.