Central scheduling offices simply don’t work. And we all know what the area “in-home services” managers do — absolutely nothing and a total waste of payroll. There’s too many moving parts and the people that staff these offices usually have no clue when it comes to understanding installation services and are farther from the customer. Lowe’s has gone back and forth for years on different positions in the stores and I too predict that this will eventually be put back in the stores in some capacity. Remember— They can’t blame the stores if there’s a problem as it is set up right now, and we know when it comes to Lowe’s it’s ALWAYS the store’s fault — never corporate’s or the area guys and girls.
We all seem to understand this except those at the top who should the first ones to understand it?