I’m one of the 10,0000 ... found out half our POD has been wh–ed out to ILR and EXP on 30 day assignment “to provide support to areas that need it” while those of us remaining get additional CS SHs and numbers added to our series.
Claims isn’t going to India, it’s going to become ILR & EXP. Pretty soon Grammy and Gramps will be settling their PD all online... or keeping lawyers in business if they want any shot at a fair BI settlement.
I worked for the company for over 26 yr and couldnt keep up with the constant changing acronyms, and how some people embraced them so fast like they meant something to get them right.
I believe it. Those tech people are almost as stupid as the analysts, yet they make good money.
Hope we get some folks transferred to tech support. I had to wait 2hours to change my password. #demandrotation
4 hours ago by Anonymous | 4 reactions (+2/-2)
Post ID: @zrv+19vGWSVy
Very well stated!
This is actually part of the new operating models. It was supposed to be a much slower and better roll out. However once the systems went offline it was recognized they could at minimum test part of the model.
Essentially it’s workload balancing. One day you could be Prop CS the next you are an Express CA for a week or two. That model is still being built and this definitely isn’t final.
The idea is that if one area has heavy days and one does not, they can move temporarily or permanently internal people to that area. Right now it’s more of an emergency situation so there wasn’t much training. In a real rollout it should be better, also grouped by skill set. We shouldn’t have AILR being Injury CS or MPC working in CCC.
Personally I think this is a great idea to a degree. There will obviously be issues but burnout of doing the same job every day is real, and also any areas with mandatory OT (outside of what is happening now) could go back to optional very quickly.
It’s ok. SF and it’s “affiliates” and third party vendor “consultants” will just grab and sell & share every fro data and employee data and do “cloud” and implement “risk management”, security and compliance partnerships to track, surveillance and analyze customers, claimants, policyholders and you for profit. Watch and monitor and report on and project/predict your every web and life move and categorize you snd customers. And sell it.
Chatbots, AI (wanna be), scripts, and exploitive and mostly wrong built in system rules engines will make SF a star and number # 1. ( while paying Google and other entities to be “the top and best insurer”.
Technocrats and who in sheep’s clothing making way too much money while exploiting whoever they called. Not smart or good business.
Marketing way and China way.
Enjoy
Excellent explanation, couldn’t have said it better. Also, as one of the LOC employees in Auto Claims, it makes me feel entirely insignificant...
so basically, the 10,000 reference are people who worked in small local offices versus the major 4 hubs, SF a while back stated intentions to close those locations, closed many but backed off due to negativity. Using COVID and WFH many of these physical locations are closing while its workers work from home like all of us, with no physical location to return to. So they are sort of up in the air. The next reference is more of less a total overhauls of claims, done last minuet, with little to no preparation for the employees to a work on demand system. Basically everyone now gets to work the bottom tier departments that are always in a state of disarray and high turn over, the entry level jobs.
Now compound the chaos with what apparently was one server running all the work from home peoples claims systems in texas, which just went through power outages and whatnot. So claims wasnt doing anything for three days.
Now just about everyone is fair game to working the bottom rung jobs with sometimes just hours of preparation, many with no background in anything related to these jobs.
Its not that bad, they really are not hard jobs, though frustrating. But this is a very uncertain position for people. Anyone with asperations to move up are not stopped in their tracks and sent back to the start of the race, granted everyone is being paid for their hired position despite now working full time in a low pay entry level position. Some claim departments are down to a handful of dedicated workers to handle everything while 90% of the department is dumped blind into new work and total chaos doing entry level work an no managers ever knowing anything about what's going on, for how long, or even really why....SF had a blockbuster year but its like they are acting like they cant hire and fill entry level jobs. Those filling in for this refusal to hire are starting to feel like major layoffs will occur once the entry level pile up of work is cleared, as many are overpaid and over qualified for the work.
Spell it out.
I have no idea what you just said.
TMA. Too many acronyms.