Any idea what the cause of today’s outage is?
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Texas? Texas? playoffs? If we were going to move to Texas they’d have to kick in a lot more incentives now to get us moving there after this screw up!
i get weather being the cause of this but why have the backup in a place that can also get frozen over? sure i like getting paid to just chill but objectively looking at this they should have put multiple sites as far away from each other as possible, i am sure there are plenty of areas in the US that could mitigate this plus why only 1 back up? before SF i worked for a sh–ty company and they had 4 back up site spread out in the US and SF has only one? SF the biggest insurance company and probably up there in size compared to google, apple etc? i get SF is not technologically up there but i figure a huge company with billions of profit would have more redundancies than a Kansas site that also froze over.
but hey having snow days while living somewhere that never gets snow because of this while being paid sure ill take it.
TEXAS!!.....the great state where SF is headed.
Remember the old days where if there was inclement weather we could easily divert call volume to the LOC’s.....
This is what happens when you replace your experienced workforce with new hires to save money. Too many in this company who don’t know what they are doing. Sure am enjoying the break from the crushing metrics!
This should be the last straw for Tipsord. Fortune 50 company , second largest network in the us they claim goes down for customers, agents, operations. We are in the Stone Age. On an average day 22000 claims are filed. We are not having an average weather day. None of these claims are getting filed. Sf is getting eaten alive on social media. Heads would be gone at any other company. #firetipsord
We have nothing to fear, except fear itself!
See what happens when that generation is unplugged. They can't think. They can't feed themselves. Yet, the elites disrespect. Karma!
What started as a dual pair has now become twisted.
Nope, you are all wrong, they are just testing what life for the clients would be like without agents, what do you think so far?
Someone up in the home office better write an Action Plan to stop this from happening again.
Perhaps the geographical dispersions of the existing data centers were not adequate to address the potential for the monolithic risk of weather that we have recently seen, just saying. Perhaps one of the Data centers should’ve been located in a warmer clime like Arizona, just saying.
All the backup plans for when something like this happens are failing? I wonder if we’ll hear the results of the autopsy on this f-up.
Don’t know, but I am loving it!!!!
Diesel generators didn’t kick in when power lost in Richardson. Bets if they let the fuel gum up? LOL!
What could go wrong they said when this concept was rolled out...,
This is what happens when you put all your eggs in 3 Hubs and a HO. One egg breaks and the hole dozen is ruined.
Gas lines to backup in Kansas are frozen
The Richardson Data Center is closed due to weather ... coincidence?
Has the feel of issues with authentication services being belly-up ...
Massive ice storms taking out power and utilities in the middle third of the country. Which, BTW, is where State Farm is located.