Kudos to the people who stayed here longer than I have, primarily for their patience. I desperately needed a job and I thought it would be ok here, however, there was noone to help me get up to speed and I did not get any training. Despite all that I thought I would manage somehow, alone, but I still didn’t succeed and I think I’ll quit next week. Lowe’s in my case turned out to be a nightmare because during my entire time here I felt totally lost.
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They dont train because they feed you to wolves and DO NOT care if customers get help. Lowes corporate has topld us, they dont expect ANY employee to be with lowes for more than 3 years. They WANT turn around. They dont want experience because it costs too much. They hire cheap, and fire when cheap.
The revolving door continues.
DO MORE WITH LESS.
Back when I hired in I was a new hire in a new store. My two biggest problems were printing labels with out printing every label that had been requested. The other major problem was Genesis Ihad to get someone that was printing labels to show me the procedures. and one Genesis i had to logg in and just start exploring. Comfort in the tasks comes with practice.
My perspective based on a long, successful career with Lowe’s—
Lack of real, effective, hands-on, mentor-led training has always been part of the company cultures, as far back as I can remember—which goes back to the early ‘90’s. To be successful with this company, you either better have good political connections with higher-ups or be a very effective self-learner and quick study, or both. I completely self-trained on Genesis—I never had one minute of training on it.
The dirty little secret is the company is not willing to spend the necessary money to fully train an employee. To be successful in home improvement retail at the store level, you pretty much have to be a self-starter and self-learner.
I worked in three different stores during a 20+ year career and real training was always nothing but a joke. If you ever went to your ASM or HRM(back when there was one) and asked for it, they acted like YOU were the problem—they would never take ownership of what really was their responsibility, as they always had other more important things to do. I cannot count the number of employees that I saw quit over the years simply because they got frustrated with lack of direction and training and left. The problem was the store and by extension the company would give training lots of lip service, but they never followed through on it and never wanted to make the necessary investment of time and resources to allow new employees to get the proper training before going onto the floor. The result— lots of low information employees and lots of turnover.
this is no real training........not in the sense of what training used to be. Now it's watch a 10 minute video and go get "em. That cheap lazy approach is the new at many places including this 2nd rate company. Twice in my 11 years we have had a training session thru Whirlpool and that is it. As a red vest mentor i am responsible for training the newbies. WE receive no extra money to mentor and train so why should we. Back in the day sales trainers were well paid and were valued as to get a sales staff properly equipped to perform well but in todays new world thought no effort is given to real development of staff. And yet they seem to expect high performance.
You need to understand that training reduces bonuses. Ta Da!
To the original poster what department are you in? Can you be more specific as to what kinds of problems you are experiencing. Such as, is it primarily lack of product knowledge or is it our multitude of software systems that is giving you problems. Lowe's was doing a "Red Vest Ready" program to bring new hires up to speed by having them ghost an experienced employee and they were not given a red vest until they learned at least the basics. If Lowe's didn't do any of that and simply threw you to the wolves then I would have to say that the store you work in is even worse than most.
Just hire more people tell them they will be a manager soon. Sit back and enjoy the entertainment that’s what I did. They ended up leaving anyways Bc the staff scheduling is done by id–ts. As long as they get the same schedule every week who cares. Place is a joke
Don’t feel loss just do what you can take day by day none of us get training hold on and it does get better but it also gets worse