For months now the technician workforce has been reduced again and again. Now we are the hardest working people left in the company forced to do the workload of 3 people. Repair budgets get smaller and smaller so bandaid fixes is all we are allowed to do, no real repairs get made. No wonder we lose customers left and right. You can’t run a company this way
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Ops definitely has it worse...training people who barely speak English and screw up repeatedly...12-14 hour days doing a thankless job. Being the only one left onshore when you used to run a team of 10 people. It's awful but I'm still happy I have a job.
"Service calls have declined over past year, techs were at home "online training" . You clearly have no idea how strenuous and amount of overtime your salary employees work for free to keep your customer and machine there for you to have a job. Try knocking on doors during pandemic for a month, try running warehouse, operations and inventory with short staff working 12-14 hour days to keep company going. Absured post."
AGREE 100%.
Sales and operations have done more for this organization during the past year, than any service tech. I wonder how many equipment sales were to offices that were either empty or temporarily closed with no expected return date. Yet, the deal still got signed and the delivery still got made.
Go troubleshoot that.
Service calls have declined over past year, techs were at home "online training" . You clearly have no idea how strenuous and amount of overtime your salary employees work for free to keep your customer and machine there for you to have a job. Try knocking on doors during pandemic for a month, try running warehouse, operations and inventory with short staff working 12-14 hour days to keep company going. Absured post.
Lies and deception are reflex actions of PR types, cake walk. I vote for techs and product support.
Nah. The poor wonks in Public Relations and Corp Comms are the hardest working people. They have to come up with new "feasible" lies on a daily basis.
If you want to know what hardest worked is try training someone in a foreign country over and over and over again to do your job with NO improvement, I am doing 3 times the work for the same pay, it's a complete and utter sh–show.....sorry but I have it worse!
Why would they need so many techs? With an immensely reduced office workers during a pandemic there is also a reduced use of the machines coupled by lack of sales and company profit to pay you. I think you should look at a profitable company to move to. Look at 2020 FY revenue and profit results - there is no excuse now to claim you don’t understand why this is happening. U gotta go!!
Within what was my old core, we’ve probably had a total reduction of 25% of our techs that never came back after furlough but some individual offices are down way more than that. I know one office that 2 years ago had 9 techs and now they have 3.