About 10 years ago, State Farm underwent a similar transformation, and would regularly employ “contract”, ie 1099 employee Adjusters at $100k + per year (No benefits) to work the backlog. Allstate is not unique. The boys at the top will double down on their stupid plans until they are forced out, or finally hit the number they are after. “Transformative Growth” is nothing more than a plan to cut expenses, with zero focus on customer satisfaction or customer value.
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“Transformative Growth” is MBA speak. A rough translation equates to something like this: “I’ve been CEO for years and have taken my eye off the ball since day one. I’m responsible for the bloated organization we have today as well as lost market share. Still, for some reason the Board of Directors won’t hold me accountable. Oh, wait a minute, I’m also the Chairman of the Board of Directors so I win no matter what as long as I keep the share price inflated and you folks on the front lines don’t leave faster than I can replace you with outsourced labor after I lay you off. Isn’t it great to be me?”