I work for a popular Lauder owned brand that is only carried in select Belk locations. We are actually a leased area and were just recently moved to an hourly+commission pay structure after being a straight hourly pay structure since our brand entered this store in the 90s. (What a great time to be on commission by the way!)
SO, We have not received hardly any stock for months & we are basically unable to function now because of the lack of stock in our store. I have been promised SO MANY TIMES that we will receive stock sometime in March... but I really don't believe any of it. We are constantly offering save the sale, but I have never once seen ON PAPER that these sales actually go towards our commission since we really don't get audited sales reports right now. I have noticed when I go to do a STS that there are hundreds of our items sitting SOMEWHERE, Belk seems to be fully aware we are completely out of everything in our store but they have plenty of stock somewhere there is a pile of our products sitting waiting to fulfill these sts orders but not for the customers that actually got in their car and came to our store to shop with us. WTF?
Do you think stock is really coming? Are we just being pacified by false promises?
I am loosing it having to tell every customer that they just wasted their valuable time coming to our store because we literally have nothing to sell. I get SO many hurtful comments from customers acting like us not having stock to sell is our fault when we have zero control over anything. It’s affecting me far too much.