I know they might be having a bad day, I know the overall situation in the country is such that we are all on edge, but that doesn't give them the right to take it out on me. Out of ten customers, five will end up yelling at me for one reason or another. It was never this bad. And I get zero support from my manager, which makes it even worse. I'm about ready to just walk out, job or no job.
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Better 5 minutes than a lifetime.
Fix their problem? Some "problems" are unfixable, unless you want to return a used coat from 2016, sweaty slippers from 2017, a burnt frying pan from God only knows when, etc.....we have people trying to take advantage of us every day like this! NO MORE!
Angry customers are an opportunity! When you fix their problem at Macy's you are like a god to them. They will come back to you. Works great in commission areas and will improve your overall scores. Take a class in Zen Meditation and realize that if you let customers anger you, the stress only causes harm to your health.
AYS...daily abuse from these self entitled scuzzballs. It's horrible. My MBA manager does come to handle the worst of them and I can see it's wearing him/her down. Acts like it doesn't bother but I see it.
You are a Macy's employee, not a human punching bag. Walk away. If a customer gets verbally abusive: walk away. You don't have to take it. Walk away. Even if there is a line of customers, tell the abuser (because that is what he/she is) that they cannot speak to you like that and that you are walking away because you won't tolerate them treating you in that manner. Say your reason loudly, so that those in line will hear you, and then follow through, and walk away. Call a manager from a phone at a different wrap stand to take care of the problem. Don't internalize the customers' abuse as okay. Also, don't try to figure out why they were rude. It's THEIR problem. Don't make them yours. Above all else, take pride in being a professional and don't lower yourself to their level by responding in kind. Keep your mouth shut and walk away. It's alright to quit, just make sure leaving is on YOUR terms, not theirs. Abusive people only have the power to hurt you or drive you from your livelihood if you GIVE them the power. YOU have the power. Keep it and walk away.
Yeah it's like everyone came out of quarantine and forgot how to act even before and now after the holidays customers have been really mean and messier than usual
Customer service is often like this in rush times, maybe you've been around when Christmas was actually a madhouse. Walking out may not be a bad idea, but if you do so, there's no unemployment. Eating and rent can often come before mental health.
Everybody's on edge. Just waiting to be offended at any perceived slight.
Good luck to you.