Thread regarding Xerox Corp. layoffs

Actually that 20+ year ago billing fiasco wasn’t outsourcing. They replaced experienced Xerox people with new hires. They closed all the customer service centers & relocated them to lower cost areas of the US. All the people who understood the systems & processes were laid off & replaced with lower paid, inexperienced workers. It was a disaster. Virtually the only people with a clue who were left were the Rochester employees. They flew them out on a regular basis to help with the billing, collections, etc. Customers weren’t paying because they couldn’t get an accurate bill. The billers, collectors, etc. were frustrated because they didn’t know what to do & there was no one there to teach them.

Later they did the same thing again on the direct side only this time they “right shored” the jobs, moving them to lower cost countries. Same issues.

Since both of those moves were such spectacular failures, they apparently figured they would just go with outsourcing this time. I mean if clueless, newbie Xerox employees can’t handle it then who better than clueless, newbies who have no stake in the company. Contract says x, I do x, I go home. If Xerox fails, I get assigned to a new account. Whatever!

We tried the same thing 20+ years ago. Using an outside company to handle our billing. We've never done a great job with billing but at that point it did work. When it was outsourced it went to hell in a handbasket. No one was fired over the fiasco and we loss millions in revenue.

Why do people always say ‘take your 401k with you’. As if xerox has anything to do with your 491k other than partnering with a 3rd party to administer it? Pension should absolutely be the first call you make when you are giving your notice to get that process (easy a pie BTW in my experience) underway. The 401k is best discussed with a financial advisor as to what to do with it. Some may tell you to roll over to an IRA. Others many tell you to keep it where it is or roll it over to a new employer. That decision is extremely dependent on your own situation but that many is yours.

I spent time supporting two Xerox offices years ago and it was a bad show then and has not improved. Ursula Burns days and the company has been dead for ages. Should close and put out to pasture, Get out NOW to any employee.

• the core I work for in is an absolute sh– show....there are NO automated processes, are you kidding me?? They can't even get offshore to place a damn supply order right....I can guarantee you if somebody competent was running Xerox, if they ran reports and saw all the stuff done wrong and how many millions the teams offshore are not billing they would die....there are hundreds of deals done for equipment never submitted to be funded to a lease company....customers have had devices for over a year scott free, never billed for leasing the machine and never billed for maintenance.......supplies clearly showing they are billable but they put them through and wipe out the charges....I could go on and on.....complete farce of a company....Managers are useless...

If you stay at Xerox you WILL be laid off. Just putting that out there.

There is absolutely no way improvements were made in automating the basic business systems such as asset tracking, billing and vendor invoicing ...Things are a total mess thanks to outsourcing basic functions to
Guatemala. Xerox management lives in fantasy land .

I think Laaaayyyyy Offfff is more the thing now...So sad

A-hem... I believe it’s pronounced, “Furrr-low” -Don’t forget to roll the “rrr”

Even Wall Street analysts see the inept team. Here one essentially is asking “WTF are you talking about”. See the transcript for the John V response which is essentially “I don’t know yet”. Large institutional holders not running for the hills have no one to blame but themselves for continually trusting the leadership team, even after having been misled so many times.

Jim Suva — Citigroup Investment — Analyst

Thank you very much. John, you mentioned about the separation of businesses and then you mentioned the term stand up the businesses a lot. I’m not overly familiar with that term, stand up. I’m more familiar with, you know, like tax free spin-outs, IPO, SPACs, distribution to shareholders, like what happened with Conduent carve outs, but then I also realize you do have a shelf structural — holding company shelf structure also.

They also committed to returning 50% free cash to shareholders via buybacks. Avoiding the reality that buybacks don’t guarantee stock gains, nor did they commit to increased dividend. So what that really says is “we are desperately attempting to get shares to a point where Carl can sell while at same time continuing to artificially inflate EPS”. Sad.

ONE BOAT !!

ONE TEAM !!

(Unless you're on the executive committee. They have a luxury yacht while the rest of us are stuck in the lower decks of a cattle transport)

There are too many systems that no one owns. Back office applications only get attention when they stop working. This company is falling apart at the seams. Won't be long before this ridiculous game is over.