Lowe's is one of the 25 Most Customer-Centric Companies 2020

Are you kidding me??? Has the person who wrote this actually step a foot in a Lowe's store during the pandemic???

Stay-at-home orders and quarantines led to an explosion of home improvement and DIY projects, and Lowe’s responded to the increase in demand with additional resources and service for both employees and customers. The company spent $160 million on increased pay and bonuses for employees, extended its emergency leave policies and set aside relief funds. Lowe’s also created an app that helps store managers monitor customer traffic to facilitate social distancing. Aside from its pandemic response, Lowe’s is also an innovation leader. Lowe’s Innovation Labs partners with tech companies, startups and governments to create the future for home improvement retail. Its global technology center is slated to open in 2021 and will add to its use of data to drive efficiency and personalization.

https://www.forbes.com/sites/blakemorgan/2020/12/21/25-most-customer-centric-companies-2020/

Comment! It's anonymous!

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I'm trying to remember how many employees Lowe's has. I retired last May, so forgive me.

I thought it was like 325,000. So if you take the $160,000,000 and divide it by 325,000, that is less that $500/year per employee. And you know that was not an even split.

I know conspiracy theorists like to talk about illuminatti etc., but there is a panel somewhere that dreams up ideas like customer centric scheduling. All these companies don't come up with it at the same time.

You can hear how this works if you watch news channels. They all, including your local stations, use the same terms. Listen over the next week or so to how many different people on different networks use terms like: optics, metrics, transparency, accountability, systemic.

This is copied and pasted from the Charlotte Agenda "Lowe's just landed #9 on Forbes’ list of Most Engaged Companies – 9 Lowe’s employees tell us why"

When you read all the way to the bottom you read the below note:

Responses have been lightly edited for clarity and brevity.

Be a part of something bigger. Learn more about life at Lowe’s.
Note: This content was co-created with our partner, Lowe’s.

Does the Lowe’s innovation labs still exist?

Thread regarding Lowe's Cos. layoffs

Lowe's is one of the 25 Most Customer-Centric Companies 2020

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