I sell appliances part time in Dayton area. I came from selling appliances and mattresses @ Sears before my store closed due to bankruptcy. I can tell you for sure Sears had some stupid ideas but lowes is by far worse than Sears all day everyday. It is the most disorganized cluster dump way of selling appliances. The phone rings constantly your always getting paged you can’t get half of the appliances. You literally have to walk back to the warehouse to look for appliances people want to see if in fact they are back there according to they’re stupid inventory system. Pull the appliances if they are there and lug them all the way through the store to load in customers car. All the while managers are p-ss-d because your not answering phones or the intercom system. Customers are rude, demanding and totally ungrateful for anything you do for them. On top of all the stocking etc you are required to do. If the customers don’t get EXACTLY what they want they go find a manager and complain about you. I’ve been in sales and customer service over 20 years and I’ve NEVER seen so many rude and unfriendly people and that includes 90% of the managers and people that work there. It’s the most stressed out company I’ve ever work with. Oh and dirty too! Since Covid came on the scene I swear it looks and feels like some dystopian hell. Sears was WAY more employee and customer friendly. Just bad mojo all around. I thought Fast Eddie was oblivious ( he was) but Carvin Marvin is worse. No wonder they can’t keep anybody.
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What's going on with management at Lowe's? Seems they are changing many employee schedules after they have been posted without their knowledge. Employees are just suppose to notice and you'll have a black mark if you don't comply...too many of these and you're OUT!
Everyone is over worked and they are writing up employees for errors or flat out firing them, I'm talking about good hard conscience's workers. Morale is bad and employees are starting to turn on each other, the concept of team work is gone, it's every man for himself. They are not replacing the FT employees that they are firing and management expects the remaining staff to do the job of several people...they just keep adding to your work list and the priority list makes no sense.
Bottom line, Lowe's does NOT care about it's employees. I won't be surprised if in 2021 all sales and casheiring positions move to PT so they don't have to pay benefits. Of course they will still want you to be available 24/7... because you aren't entitled to a life when you work at Lowe's. Corporate greed rules!
“You should quit and go work for McDonald's”
- No if you can educate people and want $$$
You should become a loan officer. Refi’s are booming and you get a commission based on the size of the loan. Rates are at historic lows. There are a lot of websites with information on how to become a loan officer. Even mortgage processors make good money, they just handle the paper work portion of the loan. And then there are escrow companies, title companies... use your brain, not your body.
Numerous issues
- Inventory in appliances is way off. Embarrassing when the website says there's 4 abd we have none.
- Supervisors do nothing but whine about water filters needing to be filled abd appliances cleaned. Meanwhile when you have customers galore they can't even be bothered to answer the phone or help a customer.
- On the weekend there should be stock help. When I have 3 customers and 1 wants to take an appliance with them it takes 15 minutes to get the order picker and get it. Meanwhile the other customers get p-ss-d or leave. Stop being cheap and have stock help.
It is a job.. if you need a job, they are always hiring....and offer insurance.
You don’t have to like it, but you need it.
Just wait until Amazon Starts selling appliances . Tha will finish Lowes off.
I totally get what frustrated employees and customers are saying. It's a crying shame one can't post some screenshots of appliance internet orders that got totally botched by Lowe's sourcing and delivery systems. Would like to see the corporate defenders responding to ANY real world customer issues. I guess since they like to tell employees to either quit or go to work for McDonald's their equivalent response to customers would be to go shop at Home Depot, Best Buy, Menards, Abt, Costco etc. No worries, message already received.
You should quit and go work for McDonald's
I finally had it and quit. I also worked for sears and thought it was a cluster. But Lowes took it to whole new level
Been with Lowe's well in excess of 15 years with most of that time selling appliances. Lowe's is rapidly transitioning over to a 3rd party/XDT appliance delivery process and if you think your problems/systems are bad now just wait till it hits your market. My store falls into one of the earliest XDT test markets and the problems you are going to face are nothing short of mind numbing. If you think your phone calls are off the charts now, just wait till they exponentially increase once you are on the new system. And don't even get me started on the five fold increase in customer care issues you are going to have (add that to your job description). I could go on for pages but don't want to completely spoil the horrors you are in for. Good luck (we are all going to need it).
Easier to read:
I sell appliances part time in Dayton area.
I came from selling appliances and mattresses @ Sears before my store closed due to bankruptcy.
I can tell you for sure Sears had some stupid ideas but lowes is by far worse than Sears all day everyday.
It is the most disorganized cluster dump way of selling appliances.
The phone rings constantly your always getting paged you can’t get half of the appliances.
You literally have to walk back to the warehouse to look for appliances people want to see if in fact they are back there according to they’re stupid inventory system.
Pull the appliances if they are there and lug them all the way through the store to load in customers car.
All the while managers are p-ss-d because your not answering phones or the intercom system.
Customers are rude, demanding and totally ungrateful for anything you do for them.
On top of all the stocking etc you are required to do.
If the customers don’t get EXACTLY what they want they go find a manager and complain about you.
I’ve been in sales and customer service over 20 years and I’ve NEVER seen so many rude and unfriendly people and that includes 90% of the managers and people that work there.
It’s the most stressed out company I’ve ever work with.
Oh and dirty too! Since Covid came on the scene I swear it looks and feels like some dystopian hell.
Sears was WAY more employee and customer friendly.
Just bad mojo all around.
I thought Fast Eddie was oblivious ( he was) but Carvin Marvin is worse.
No wonder they can’t keep anybody.
This is a very good post
this is a dead on accurate assessment. We thought things were bad 5 years ago but they are much worse today