I feel sorry for the folks I leave behind in my store but I finally found a new job and I'm not going back there ever again. For months I've had to do the job of three-four people because we were that short staffed while the manager kept promising we'd get some help that never came. I'm done breaking my back for a company that couldn't care less about me. Good luck to those who're staying, especially at my store. Something tells me my leaving will affect you more than anybody, but I simply can't take it anymore.
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Cutting staff is nothing new and as long as they can leverage payroll the stock price will reflect it. They REALLY want that stock to hit□$200.00, unfortunately at our expense!
Been with Lowe's in excess of fifteen years and I have NEVER seen our sales floor staffing hours cut as much as they have been this ENTIRE QUARTER. At first I thought it was my store's management chain just trying to maximize their year end bonuses but after to talking to associates at other stores am beginning to wonder if it is company wide. We recently had one department go all weekend without ANY staff whatsoever and I am not talking about Home Organization but rather a large speciality sales department.
IRP's also reflect just how bad things have become. In many cases we have the product but insufficient staff to get it packed down. Departments that use to average maybe a dozen IRP's on a Monday now often averaging more than 50 IRP's daily and no way to complete. We are seeing an ever increasing number of customers walking out frustrated that they can not get either the product (mainly because the shelf is empty) or associate help they need.
Just the other day I walked a customer to rough plumbing to help them locate the parts they needed and got stuck there for well over 30 minutes helping one customer after another. Finally had to apologize and excuse myself when my own department's buzzer went off. There are times we actually have to resort to taking our Lowe's vest off to walk to a different part of the store in order to not get accosted multiple times (otherwise we will never make it back to our own department where we already have waiting customers).
Does no one in corporate understand that in this competitive market that we are losing customers and their $$$ because they can't get either the help or product they need? In many cases just ONE lost sale would have easily covered the entire days pay for one of my part timers. Totally defines any common sense or logic. All I can say is enjoy your bonuses as they may be your last. If this is how the entire company is being run I will predict that Home Depot will once again easily best us when the fourth quarter results get posted.
True. Home depot and ace hardware should be paying me for referals. Because I dont care, im not k–ling myself or dealing with angry customers overseeing numerous departments that im not skilled or get dont paid for in there payment tier. But yeah, if home depot or ace was paying referrals, but usually customers are so mad there isn't any help they just leave and give there money to someone else. But by gosh, theres always enough managers.