Most of the time when we have an irate customer my SM doesn’t want to deal with it even though she is specifically asked for. It doesn’t matter what I am doing, I have to drop it and tend to these customers because, as she says it, I have “value people skills.” It irritates me to no end because if she is specifically being asked for shouldn’t she be the one to handle the situation? And what’s worse I have to lie to the customers and say she’s on a phone call or something else equally distasteful. Anyone else have a problem like that?
6 replies (most recent on top)
Tell them to do their own damn job if they keep avoiding their job go to your store manager
Most customers who (feel they) need to speak to a manager don’t need to. Value yourself and know your manager feels you’re equipped to handle the situation. Managers can’t be everywhere. Assure your client you are capable of handling the situation. And, you can’
Yep...all the time. Just take care of it.
that’s a sign of a weak and lazy leader.
its called pass the buck...that is what every level of macys elite do
So sorry you have to always deal with this. My SM is awesome and very serious about our customer engagement! She jumps up to deal with customers who request to speak with her. The only time she asks me or other colleagues to speak with them is when she’s off or on vacation. And honestly if she’s on a conference call and really feels she needs to not miss what’s being presented, then she will ask one of us. I’m lucky.