Helpfulness, kindness, patience and acceptance that the “customer is always right” is something that goes without saying. I myself always advocate that some of us should be much kinder than we are. However, for as long as I've been working here, I’ve never faced so many angry and aggressive customers than during this holiday season. Some were completely out of line and when I say that I am not exaggerating at all. We deserve to be more protected from these types of people, and in my store at the moment we do not have any protection at all.
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It has been very hard to work when being verbally abused by every other customer.
I’m a red badge and I walk away. A lady followed me and I told her our business is done and to have a nice day. She kept
Going on she was calling corporate on me and I stopped and turned to her and
Asked her if she had a pen and paper and she looked confused and asked me why. I let her know I wanted to write down my employee number my first and last name so she had every bit of information for
When she called corporate because I wanted to make sure they knew it was me she was referring to her. She looked stunned and just stood there. I smiled
behind my mask and said have a wonderful day and kept walking.
I do not cower to threats or intimidation.
I also do not care if they email JG personally about it.
I remember one time I got into a situation with a strange and goofy customer. At first I thought it was a teenage boy with long hair so I named this person "fat Hanson". Anyways this individual comes in asking me where the slacks are so I said they were one floor up. Ten minutes later I was confronted by this person getting accused of giving out wrong directions and I said slacks, dress shirts, ties, etc are all upstairs and then I was told that this id–t was looking for Dockers khakis. I replied that I was asked where the slacks are not khakis and this maniac continues to scold me telling me that I wasted her time and energy taking an escalator one floor up and I told her in the kindest way possible that she should be more specific on what she's looking for and she then continues rambling on about I'm giving her poor customer service and it was at this time when I got mad and told her in return "ay don't talk to me like that I'm not the one". She then calls a store manager and has the audacity to say that I was being rude to her the whole time and I quickly defended myself letting management know that this individual didn't know what she was looking for and took it out on me. In the end I won and this crazed maniac now turns her attention to the manager asking her where's Dockers. As one person mentioned I also stopped wearing the badge for the longest time unless we had a visit from these goofy higher ups so that I don't get bombarded with crazed maniacs but that's not to say that I wouldn't help customers still.
I agree with the other posters, "just walk away." As a seasoned employee, I always tell new hires to do just that. We are sales associates, not verbal punching bags. You don't have to take any form of verbal abuse.
Yes, due to the pandemic, there is more angst out there in the world, but that doesn't mean anyone gets a green light to take it out on you. Walk away. Don't lower yourself to their level by responding in kind. Just walk away.
That’s why you have stockrooms. Just go in back till they leave.
I have done the same thing...just left the register.
I have just turned and walked away from several out of line customers. Just went to the stockroom for 10 minutes, then went back.
I’m in sales support. I stopped wearing my badge months ago and figured out alternate routes to avoid these people. Seriously, they give me anxiety! Our store is a mess, there is no help, I don’t even want to shop my own store! I so get it and the customers viewpoint, even though there are some customers who are just plain nasty cuz they’re miserable people. But I also don’t want to be the “Macy’s Atlas” with carrying all its problems on my shoulder... On a side note, I gave up “caring” when they let go security (The very people who’s job it is to protect their a—sets! no less!) and now I watch as thieves walk out with mammoth amounts of merchandise...
I hope there’s enough cash flow left Jeff’s umbrella severance when they close this company.
My swearing under my mask is thru the roof. These customers should be ashamed of themselves. Carrying on like its just any day. I agree.. I don’t feel the same way about people anymore. Really crazy behavior.
That's what I love about wearing masks while working. No one can tell if your mouth twists into a grimace. I have to admit that, some Christmas shoppers were so out of line, I laughed a few times behind my mask.