Reflect back on the goals and objectives that were missed. That really nothing promised was delivered on time or at all. Why do people still operate in silos and only care about their divisions? One company one team is a great catch phrase but by itself does nothing - one company many sovereign tribes is a better use of the phrase.
2021 predictions:
New SVP CIO.
Still the same CareFirst - lipstick on a pig.
Still the same objectives from BDP - reduce cost, shrink employees 20% - that’s 1000 FTEs for those following along.
Transformation with no leadership and leadership misaligned playing the same old politics that got CareFirst into the mess it’s in now.
Same resources - high tenure, low skill, entitlement culture, expensive for what value that’s given back.
Forward looking ... EAR is a far fetched aspiration. But it’s good to have dreams.
My suggestions to BDP:
Outsource as much as you can. You don’t have the depth or right attitudes onboard to drive the change needed. Sourcing is a way to start over. Start in Operations and IT.
Any other predictions for 2021?