Idk why now, but in the past 48 hours our customers have gotten up in arms about other customers not wearing masks. They completely blame us for not enforcing the mask rule. When I tell them what the company tells me to say and that we are not the police and we can only request the people wear masks, they just get even more upset and frustrated.
They said that’s its a cowardly stance on the part of our company. But so many of them have complained, that several of them, our regulars, have come up to me and others in the store and said that they are going to start boycotting Lowes until we start enforcing the mask rule. That if Walmart and grocery stores can do it, so can we.
Well, our SM and ASMs don’t seem to care, esp since a lot of them are the ones who aren’t wearing masks. Our customer count has plummeted in the past two days. The customers who complained aren’t the usual people that just complain just to do it, these are our very professional very serious customers. They said they’ve been upset the entire time but now they are sick of Lowes taking such a backseat to the whole thing and they’re over it. One very nice man even took out his Lowe’s credit card out, asked for a pair of scissors, and cut it up. He said he was done with it. He said he really liked all of us, but he had to do what’s right. That was kind of a shock. He’s a very nice customer, and he was really upset.