Until they are held to the fire they will hide behind their lawyers and refuse to reinvest in West Virginia. The outside plant is falling apart because management refuses to implement any kind of service improvement plan at all. What technicians left are made to run and put out the biggest “fires” so the PSC doesn’t have to get involved. Micromanagement has k–led this company from the get go! C-ap rolls downhill and the outside techs are at the bottom. Not enough techs to maintain everyday functions much less have time to improve plant. Morale has been at an all time low because no relief or help available. Just miserable!
Well said, @4erc+17HHZHun.