We don't need no stink'n e-commerce guys...we have belk.com! Lol.
To this day the complaints about the on line site and service (lack of) are astounding to read.
Remember the first forays and glowing comments about engaging with the "new future"... e-commerce... as far back as 2000??? during meetings in Raleigh. 20 years and still a mess.
The Belk boys were enamoured with "consultants"...always bringing in outside experts! Think we had 3 or 4 reincarnations of rock the dock...then the infatuation with black belt management...then the outsourcing of maintenance... then THE CLOUD....and then and then and then....till they sold out, took the money and ran...
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..we're gonna get a new register system!