CX is the most useless group at Cisco. It’s all basically generating useless deliverables that nobody reads and handing off stuff to India. 90% of this group barely does anything....
And this is coming from someone in CX lol.
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But CX is the one growing....
Sellers are very good at selling CX. Then CX screws the pooch and doesn’t deliver.
Well CX is the only growth driver for the company revenue, so someone is doing something.
HTEC is a pre-paid service and most staff (PM, HTE, HTOM, AM) assigned to these accounts are running several accounts at the same time. I don't see how you can let go these people unless you are letting go red badges and loading up the blue badges with more accounts to look after (or vica versa), for example.
That’s the model. PM’s to do statements of work and chase headhunters for contractors to do the work. Any corporate intellectual capital is never retained
There are more Project Managers in CX than actual Support Engineers who do the actual customer work. Waste of resources indeed. V2Momma used to be a PM herself, I doubt she will get rid of them.
Agree with CX is the most useless group at Cisco. So many unwanted people. Keep getting vendors to do their work. Redundant roles. Helpers for each. So many admin.
I wouldn't say all, but most people are useless. -Another CX
Software and Services Renewals fall under CX (even though they're quota-holding). Keeping CX afloat.
V2momma
CX is CS + PS. While CS is fluff, PS is important.
CA ? Have you been LR-ed in 2008 ?
What happened to this organization? From CA to CX. How can 1 letter change so much?