Thread regarding Lowe's Cos. layoffs

Lol one reply praises how "fast" they are, getting lots of deliveries done .. few posts down you see why they're so fast. They cut corners and give zero sh–s about customer satisfaction. Those little tasks they could of just done in that first trip add up quickly throughout the day, they wouldn't get as much done. Take the good with the bad.

My store still has in house delivery but corporate can go f— themselves

My store has had 3rd party deliveries for all the 14 years that I've worked there. It gives the store some flexibility in executing fast deliveries. We normally have 3 trucks a day, but in busy seasons they can lease an extra truck/crew.
My main complaints: the drivers/helpers barely speak English (at least the ones that I encounter). If there are any issues during delivery, they normally ask the customers to call the store, and in the meantime, they take off and leave frustrated customers!! We then have to schedule a re-trip for another crew to go fix the issue, which in most cases is simple stuff that the first crew could have resolved. I think they get paid by the number of stops that they make, hence they need to complete each delivery in the shortest amount of time possible (sometimes I've seen them complete a 14-stop delivery by 2 p.m, meaning that they will have the rest of the day free). The other complaint is that they don't inspect items for damages prior to loading them in their trucks. Apparently that's the agreement between them and Lowe's, which doesn't make any sense. That means that, if they delivery an appliance which is dented, this won't be discovered until they get to the customer's house. That implies that either: customer accepts the delivery and we give them a big discount (normally 25% of what they paid, regardless of the sales promotion we had at the time), or return the item to the store and reschedule the delivery (and most customers would still demand a big discount for the inconvenience).

For years I heard employees complain about our in-house delivery crews. Those same people will be begging to have their old drivers back once they get third party.

Good luck and may The Lord have mercy on your souls.

Biggest problem we have is due to delivery. We had a 1/4 of the problems before 3ed party delivery.

Well if it's anything like what 3rd party is in my state get ready for the following:

• high probability of at least some totally non-English speaking crews.
• high probability of non-trained crews that will often refuse to reverse either refrigerator or dryer doors and in some cases have even asked if they could borrow tools from the customers in order to complete the job.
• higher incident of damages as many crews often refuse to take the time to remove refrigerator doors and will attempt to "butterfly" through doorways often leading to damages.
• refusal to do water disconnect/reconnect of refrigerators unless the shutoff valve is directly behind the refrigerator. Valve located anywhere else the customer has to do it themselves.
• refusal to setup/connect appliances unless ALL accessories are new, including laundry pedestals.
• few crews that will know how to go gas connects and none that will do LP conversion.
• continuous complaints from customer's for never receiving their evening prior delivery window or 30 minute advance arrival calls.
• crews sometimes refusing to deliver to certain addresses due to crews not wanting to risk damage to their private trucks.
• overall general decrease in customer satisfaction scores related to deliveries as many crews act like hired mercenaries that are paid by the drop and have little to no concern about the customer experience.
• a dramatic increase in re-trips to finish what the previous crew either failed to complete or fracked up.
• substantial uptick in picked up appliances not making it back to the store without damages and sometimes not making it back at all.
• and best for last, a very noticeable increase in AR263 accounts.

Lowes has had 3rd party delivery for years and it's going to be a sh– show for your store to get used to it...

yes east texas and dallas markets as well

So? A lot of companies do it.

If your in appliances watch your problems multiply.

Ok