Team Leaders and CSL’S In the Express offices all had to take the assessment.
8 replies (most recent on top)
RCL’s are a group of dinosaurs that don’t get their hands dirty except for an occasional complaint call. They are there to pander to upper upper management and feed them stats. They do not inspire, lead, or help employees develop their careers. They tell you to “go to talent connection” and take some courses. RCL’s are the stronghold of a bygone era when people really were part of a team. RCL’s today just say thank you when a stat is good on whatever number is good they are being told to support. They are VP want to bees and field claim leaders are even worse.
@atx+16LzVmDS really? I guess mine is doing it wrong. she's always walking around and chatting
Regional claim leader
What is an RCL?
Yes, they took the assessment too. I did a four month TDY as an RCL. It was by far the most stressful job I’ve ever done. Long hours, relying on others to achieve office goals and putting out fires constantly. I can just picture that under performer that posted this.........
What about Team Leaders?
RCL's as well as CSL's are under assessment.