https://www.google.com/amp/s/www.sfgate.com/business/amp/Lessons-in-how-Circuit-City-s-job-cuts-backfired-3298517.php
I joined this comlany right before the 2017 Department Manager M—acre, where almost 1,000 dept managers were laid off. My husband, who had worked at Circuit City back in the day, started seeing similarities as more layoffs happened shortly after their "restructuring".
A lot of companies do restructures all the time, but not to the extent of being so bare bones that customers end up leaving because they get NO support in store, and NO support with their online purchases. The nail on the coffin for this company is their last few "strategic" moves.... laying off their most experienced and knowledgable staff in stores, eliminating entire call centers in June, and now, eliminating most non manager FT positions, and limiting hours & salary for the rest of the ASMs who were they kept.
How can this company survive without its basic infrastructure–its people? Even their online shopping support? Didnt they want people to continue to shop online? Great job, MARK, now you have thousands of customers complaining every day about their online orders. Orders taking MONTHS to arrive. And you expect them to continue shopping with you online? I don't think so. You just lost them to Target, Walmart, and Amazon. Are you sure you're still not under Target's payroll? Because from your actions, it seems as though you are working for the wrong side!
Now, let's get to the stores. Bare bones crew is the best way to describe it. From a customer's point of view, they're gonna see stores either torn up from lack of hours and support, or stores who have staff who are mainly in high school/college students who live at home and don't have a lot of financial responsibility. Of COURSE they're going to get less done because DUH, they're working 4-20 hours a week. Is that enough for them to even care? Even for those who take pride in their work, who make minimum wage, how much work can they do in 4 hours and working 3 days a week? You expect them to do full floor sets, receive and put away, AND be a good help to customers?
Mart Tritton, you are a complete failure as a CEO. And what good did the people you replaced in your executive team do? Sit back and collect 6 figure paychecks as you work from home and cut hours, fire people, and expect to IMPROVE from there? Get outta here. You are the real problem.