Executives need to train walmart managers how to talk to an associate. And a good manager comes a long way with in the customer service and associates.
You lead by an example and no matter how busy a manager is you still have to make time for your customer and associates. I know this because I was a greeter, cam, dept manager, and and FPS. I have seen it all some manager care and some don't.
Even at the home office.
Bottom line is you have to kiss someone's ash or be someone's pet. I took the buy out at Wal-Mart cause I refused to treat my associates or temp employee like they are nothing. Respect comes a long way.