Any other ASTS offered the AST captain position? My store manager said that this was what available to me if I wanted to stay with company. Another salaried manager was given the MBA position . At first I thought that the MBA position was alot more to it than just ASTS duties but I read the job description and it is entirely samiliar. My store manager said I would still be responsible for onboarding and cash office responsibilities but that's in the job description for the MBA.
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I just got my schedule posted was told I would still be AST but I am scheduled for AYS I do not like this one bit and wish I would have been informed.
I was offered a “Customer Experience Captain” position. While a salary sales manager was offered the MBA... my store manager says I am in charge of AST duties as well as AYS. And my hours will be coming out of AYS... makes no sense.. I was the ASTS, I learned everything on my own and now I have to teach a flighty sales manager how to do my job... I’m sick to my stomach!
Never heard any mention of an AST captain but as previously said, depends on the store. Our MBA is going to have an AYS captain. Maybe because your mba knows AYS already, you will be that person’s captain for the AST duties/team.
that is what i assume. bigger stores would have a captain if there is more than a certain of ast colleagues. the captains will have to be the person who will get more responsibility i bet.
will ast now have to go ring in AYS?
Maybe because you are in a bigger store there is an AST captain position? I was and ASTS and was offered a selling and service manager position while a salaried exec was offered the MBA. Bottom line is there was really no process besides a fake “talent assessment”. The store managers did what they wanted at the end of day. Take the severance and run.
Did you get a pay rate quoted and the number of hours you will get each week ? They are cutting your pay and benefits to become an hourly associate.
an AST captain?? I never heard of that. Was anybody else offered this?
i think the MBA does have many of the old ASTS responsibilities, but there is more to the job and more. you know they will a– more to the position.
Lead At Your Service front of house staff, including customer service and support, product pick-up, returns, bill pay, etc.•Responsible for leading and managing the successful implementation and achievement of defined SLAs (Service Level Agreements) for Curbside Pick-Up, ensuring a safe, efficient, and punctual experience for customers. Lead and coordinate the AYS colleagues to meet goals and flex between AYS and Curbside operations. •Drive the training, on-boarding, and successful deployment of all tech and store-wide process initiatives, ensuring high level of adoption, tracking user experience needs, and aligning with Central Team on regular updates to outline prioritized enhancements. •Lead recruitment and essential functions of the hiring process including developing efficiencies in prescreening applicants, corresponding with applicants, interviewing, selecting the best talent and coaching peers in all aspects of hiring.•Key stakeholder in the TA process, responsible for ensuring job postings are maintained appropriately and filled in a timely manner.•Lead the colleague onboarding process, to ensure a rapid learning curve, raising engagement of new hires and reducing turnover rate. •Direct strategies to lead new hire orientation and training sessions as needed.•Manage non-payroll supply budgets logs andbalance store checkbook; review seasonal payroll/non-payroll budgets.•Strategize with other Store Leaders on Staffing and Scheduling workforce solutions to ensure the Store is being led efficiently. •Manage all post-production schedule changes for the store to ensure that schedules are as accurate as possible.•Direct responsibility for 2 or more FTEs.•Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.•Monitor and address performance issues on a timely basis.•Utilize review process as a tool for Colleague talent development, promotion and advancement.•Lead team responsible for balancing the vault and perform other cash functions on a daily basis; perform monthly cash office self-audit.•Direct team who will replenish and balance registers; lead research and resolve cash shortage issues.•Schedule, coordinate, and confirm work order completion by 3rd party contractors/vendors.•Act as the key store contact with Central Business Partners; act as liaison with systems team; submit and follow-up on work orders as needed.
2•Direct and organize weekly store recognition rallies; maintain store bulletin board program to drive engagement.•Administer the Safety program and accident reporting process.•Perform other duties as assigned.•Regular, dependable attendance and punctuality.