Thread regarding CDK Global Inc. layoffs

@87v4
Simple answer is no.
Jobs are within country specified only. Resource is allocated based on region where its needed and cost. e.g employing someone in Europe in far more expensive than say Vietnam plus there are tax and benefits complications. And like any business costs have to be managed and VC overlords will be looking to sell Keyloop so at the moment its all sell sell sell and not spend spend spend.
Is this short sighted? Absolutely! But its a business with a bottom line to manage and not a charity spreading love to the world.

Sorry, for this post not being about CDK or layoffs. I would be interested in working for your company, but after reaching out to your HR department a numerous number of times without any response maybe someone on here can help. You have a lot of open positions that are all tied to specific countries. Does that mean that even if was the best candidate ever to apply, I wouldn’t get the job because of my location? I guess, sorry for saying it, would leave Keyloop only with the best in the country and not in the world. That doesn’t seem to match the inclusive culture you are mentioning on your website as well as it might be leaving your products second best.

This company is a complete train wreck, and the people in charge are absolute clowns. I used to think they were just trying to squeeze every last penny beforevthey sold, but now I'm genuinely convinced they're just clueless! The decisions make zero sense. The whole AWS thing was always a pipe dream they could never afford, and it's being pushed by the biggest clown of them all, Jeff! Mark my words, this is going to crash and burn.
They got way too radical with the changes, bled themselves dry, and now nobody's going to want it. If they'd just nurtured the decent stuff they had, it could've been something. Instead, they messed it up beyond repair.

Was the same negotiator used for when AD P purchased K3rridge?

Looks like keyloop paid at the top end of the revenue multiplier for ATG. Paid 230M on 30M revenue. Wow!

Will there be any money left for sham redundancies?

2024 accounts available on Companies House now (search for Concorde Topco). Highlights (or lowlights depending on your point of view):

• Net loss after interest payments €95.7m
• ATG was acquired by increasing loans
• Outstanding loan debt now exceeds €1bn
• Cash at bank at start of 2024 stood at €85.6m by year end it had dropped to €24m
• Tom's salary and benefits increased by 25% over the 2023 figure

You're welcome

To quote TK at his Keyloop inauguration: We know what we are doing - we have done this before. Already at that point the alarm bells started chiming for customers, partners and employees.
Did you know that some of our vendors have adopted Keyloops revenue share strategy? Guess what impact that have on our products rentability. Then on top of that, put all the fancy stuff like AWS and our apps. Guess where that put us compared to our customers. In top of most expensive products - sometimes double or triple the price down to #2 on list. Trust me, I have seen this before. Revenue will increase on short term which is what FP and ELT wants to secure their bonuses on sale. Then when a sale has happened and the ELT and other Senior leaders have abandoned the ship, the old guard are left back with another clean-up monster of a project.
A kind of a loop, a Keyloop.

Customers not being helped by the AWS migration project, especially Drive and Rev8. Jeff and his minions know there are serious issues, but keep on forcing through migrations, creating problems for customers and leaving other departments to clean up the mess. Amit or Tom really need to grip on this, otherwise pinewood are going to have a field day picking up new business!

For those looking to pursue unfair dismissal claims but are worried about the cost. Check out your home insurance policy as you may have legal cover included and many policies with legal cover will cover work related claims via tribunals.

Keyloop seems to be more focused on their new platform than the OEM integrations that are mandatory for us dealers to have, and not to speak about the country legal requirements that are also missing. If they don’t provide us dealers with the mandatory stuff, they don’t have any customers left to sell their new shining platform to. Speaking of their platform. Dealers should try challenge the GDPR compliance of that platform, and see who they react - hilarious. Have independent auditors look at it, and they will be shocked!
Again kicking out people that know the industry replacing them with software generalist is a bad idea.

As a customer of Kerridge for many years and having such a great service, It has been more than disappointing to our company by the way we are treated and problems dealt with since Keyloop took control. The situation has got dramatically worse since our contact has disappeared without any explanation. I have spoken to other dealers who feel exactly the same. The lady I used to deal with was more than helpful but suddenly disappeared and our account manager has gone awol. Previously this lady managed to get problems resolved quickly. Not the case now I am afraid to say #Pinewood may the way forward

Customers are forced to resort to social media thanks to the communication blackout when account managers disappear emails go un-responded to and obvious lack of being able to phone anyone

@8784 but using LinkedIn for that is the wrong channel.

Interesting how customers are beginning to share their bad experiences with Keyloop in public, like on LinkedIn.
Ball is now rolling, let’s see how many heads will be rolling along.

The reason Settlement and Compromise agreements exist is to allow for this, while giving the affected individuals a redundancy payment plus additional sum that would be equal to what would like by be achieved in a Tribunal. This is far less than people imagine. Plus the Tribunal process is long and painful and take over your life.
It a very common and accepted practice but maybe a morally repugnant.

Obviously this is only for the contract termination and not for any other issues raised in the case below.

It is clear what Keyloop is doing isn't morally right, and it might not be legal either. Every couple of months, a handful of people in the UK are let go under the label of redundancy. But the work doesn't disappear. It carries on just as it did befor, just shifted over to teams in India where the labour is much cheaper. The roles are the same in all but the location.
UK law is clear. Redundancy only applies when the job genuinely no longer exists in that place. If your duties are still being carried out, just from a different country, that is not a lawful redundancy. It is a cost cutting exercise disguised as one! Tribunals have ruled in the past that this sort of tactic can amount to unfair dismissal.
It is hard not to notice how carefully this has been done. The numbers are always small, just under the threshold for collective consultation, and spaced out enough to make it look routine. Convenient. Especially when you remember that the CEO is a trained lawyer who likely understands every legal loophole and how to make it all look just about legitimate on paper.
If this is happening to you or someone you know, do not just take the payout and walk away!!!!! Talk to ACAS and start Early Conciliation if needed. Get advice from an employment solicitor or your union if you have one. If they are replacing people in the UK with cheaper overseas labour while calling it redundancy, there is a very good chance it could be challenged, and the law might well be on your side.

Section 139 of the Employment Rights Act says a role is only redundant if the employer no longer needs employees to carry out that kind of work in the place where the person was employed. If the work is still being done, just in another country, then the legal definition of redundancy is not met. It’s not just unethical, its unlawful

Uk government basic award (look up on .Gov.uk - redundancy calculator) Weekly wage capped at £700, worked out on years service and age at time of redundancy.

Plus

PILON (payment in lieu of notice) depending on your contracted terms of notice, e.g. 4 weeks, 8 weeks, 12 weeks notice period

Plus

Severance payment (be quiet payment)

Bare minimum will be offered in most cases, a couple of rumours circulating that offers have been between 1K and 10K+. Depends on your negotiation terms and current salary. Some of the payment is tax exempt, some isn't.
Potentially 6 months money if you are lucky, maybe more if you have a brown nose and have been taking payment on your knees!
Bear in mind how long it may take you to get another job when exiting, earning the same money and package elsewhere.
Remember, most of these role removals isn't all above board and that's why the pay off is dangled.

Would recommend looking into the legal option and not selling my soul for a couple of £K. It would cost more through the legal route and give the company some worthy recognition and highlight the truth. You never know, your job moving overseas and being performed remotely like you have been already working, may be proved to be illegal in the eyes of the courts.

If you take the cash, your job loss wasn't a redundancy per se, and you would have signed all your rights away for a future claim.

Does anyone have any actual information on what redundancy packages keyloop normally offer. No guesses please, actual real details.

Is your meeting really redundancy? Will the role be covered by somebody else? The job will probably still need to be performed by somebody else. Questions to ask during any meeting with manager or HR?

• Has there been a proper consultation with employees?
• Has there been a fair and objective selection criteria?
• Have they considered all alternatives to redundancy?
• Have they provided proper notice periods?
• What assistance are they offering to assist you finding new employment?

The law states ALL employers follow a fair process or pay compensation. If your "redundancy" sounds dodgy then don't get hit by the shock of the moment, be prepared. Don't be fobbed off with below industry standard "payoffs".

Never any indication of who leaves the company nowadays. Nobody appears to be safe. If you are spotted that you still work for the company, then you disappear into the abyss, like a real life Squid Games

Last day of the month and this half year. Watch out for any invites from your manager or HR, there are already a bunch of people that today have been asked to pack their stuff.
Same procedure every month, every quarter and every year.

@8649 Ha, I have way more women working for me than men, and they are hired purely on merit. One you start hiring/promoting on a discriminatory basis it doesn't help anyone, especially the diversity cause. I don't think many of the senior female hires/promotions made by Keyloop so far have helped the diversity agenda much. It's probably the fault of the culture more than the individuals involved.

@864c
Well I got my performance bonus in 2023 but not in 2024, so if it was bad in 2023 when this person was leading then I’m pleased she was there and wish she had stayed for 2024.
Yes, there was experienced consultants and I’m sure they were highly paid but I know some of them were just entitled and lazy.

Probably same old story where individuals ultimately are shoe horned out of the business. They had no choice, forced into a corner and they stuck two fingers up back at them. I salute them. Hopefully they are sat somewhere enjoying the sunshine having a G'n'T and biscuit.

This leadership team allows for dirty tricks to be played and the whole business seems rotten to the core. You just have to be aware that we are all playing in the premier league now and you have to unfortunately think like a liar, (lawyer) and cheat.

Look who has come and gone recently. Some departures you know of, many which you don't. I bet most of the senior management haven't applied for the jobs they are in, they have been forced into the role. It's the whole sh!t housery of how they target individuals what is wrong.

I wish Mrs J well in future endeavours, at least she had the ba--s to ruffle some feathers on her departure and highlight the dirty tactics at play, unlike many others who were happy to take a measly few bob and fall on their knees.

Constantly hitting targets, what alternative universe you been on! None of the deployment targets were delivered hence the constant restructuring and removal of high earning experienced consultants. It was all about ego and cost removal. Completely out of their depth and everyone above and below knew it. Shambles.

Clearly demonstrated all the leadership qualities when faced with a problem - go on the sick lol.

I don’t know if it’s happened previously but think it was only a matter of time that this happened at Keyloop. It’s noticeable that other female leaders have also departed that were respected and liked. Sad to see. Egotistical leadership is in play regardless of gender. The world has moved on from the 1990’s playbook.

@863x "Promoted beyond her capability" yet managed to consistently hit all her targets, bar none ... unlike her male replacement who failed miserably, was completely unprofessional/indiscrete and was despatched (quickly & quietly) with no consequences. I'm guessing the person who posted this comment is a man. Either way, you're a disgrace to yourself, and all the women you work with and/or hold dear. And as for Keyloop ticking the "diversity card", don't make me laugh ... there'll soon be only one woman left on the KLT.

@863x
Woah. Let me guess, white, middle aged man??

Happy to do their dirty work, then got the bullet. How sad oh dear.

The ‘claimant’ was promoted well beyond her capability, probably due to Keyloop ticking the diversity box. When the ‘respondent’ finally realised what most people already knew, they tried to get rid of her. The claimant then goes off on sick leave and ironically plays the s-x discrimination card. Neither party here has covered themselves in glory, and this is just another indication of the appalling management style of this company, and the type of sycophants they promote.

Karma?

Note (all this info is available on public domain, no names have been discussed)

Page 3

12. The discussion took place via Teams on Wednesday 3 January 2024. The

Second Respondent gave the Claimant very basic information about an
alternative role in Product which he said would be a senior role reporting to
the Chief Product Officer. The Second Respondent then discussed an
alternative option which would be an exit package. The Second
Respondent says that he expressed that this offer would be on a without
prejudice basis. The Claimant denies that this was said. The Second
Respondent says he qualified as a lawyer and is used to conducting such
meetings and is always careful to distinguish between open communication
and without prejudice communication to avoid ambiguity or confusion.

16. The Second Respondent says that he said "Option A is the alternative role,

Option B is the severance offer made without prejudice, and subject to a
settlement agreement" or words to that effect. The Claimant again denies
that the words “without prejudice” were used.

REALLY IMPORTANT POINT everyone to highlight this. When an employer says "without prejudice" what they are really trying to hide from you is:

• In settlement discussions - these conversations can't be mentioned in tribunal if negotiations fail or your requests aren't agreed.

• Protected communication - they are trying to communicate to you WITHOUT legal consequence. Again, this is covering their backs

An example would be - "we'll offer you £500 if you leave quietly".
They are protected from telling the tribunal about the offer.

When THEIR protection fails:

• Discriminatory remarks can still be used against them
• Threats and intimidation tactics are not covered by "without prejudice" terms
• Statements of liability can still be used in tribunal

REJECT THEIR PROTECTION
You may get a last minute diary entry asking you to attend a call with your manager within the next 10 minutes. When you jump on the call an "HR" person is also present. You are then caught off guard and unprepared not knowing what to say or that you are agreeing to engage in during this conversation. The call is to make you aware of a possible impending redundancy (sham one more than likely, as we know).
This is the corporate way of hijacking you and catching you unaware. Catching you off guard for better words.
Reply to the invitation asking what the meeting is about, don't jump on the call without a reply. Stick to email correspondence ;)

Block the shielding tactics being implemented and INSIST on "open" discussions. Make them negotiate knowing that everything they say can be used in tribunal. DON'T SELL OUT TO UNFAIR TREATMENT. A couple of grand is not acceptable to sell your soul for your hard work.

Turn their protection into your advantage.

Most of us are not educated to a level that of a lawyer. Let's try to level the playing field here the best we can :)

You think this situation will never happen to you, be prepared!

Very interesting read on the Employment Tribunal Decisions page on the .gov website

Enter "Keyloop" as a search term to view.

One of many cases to come I reckon. This type of bad press doesn't look attractive for any potential buyers when the business is being highlighted for ill' behaviour.

P.S. - legal cover can be added to your house insurance which could help cover tribunal costs for about 25 quid. There is also the option to join a union.

Don't let anybody walk over you in this life, fight back and challenge wrong doing.

F*ck 'Em

From our friends at Glassdoor:

Keyloop (UK) Reviews

79% would recommend to a friend (WTF? )

83% approve of CEO (?)

Companies can't alter or remove reviews. (Really!) See how Glassdoor protects users and content

Keyloop (UK) has an employee rating of 4.0 out of 5 stars (?????), based on 349 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Keyloop (UK) employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

See what insiders are saying about work life:

• Latest reviews to June 2025

1 - SINKING SHIP

Position: Team lead
Current employee, more than 8 years
Location: Hyderābād
Would Recommend: CEO approval, Business outlook
Pros: Nothing as such, do not join.
Cons: A lot of things , it's a sinking ship

2 - Its not worth it

Position: Human resources
Former employee, more than 10 years
Location: Reading, England
Would Recommend: CEO approval, Business outlook
Pros: Multi national company big ideas
Cons: Badly run by current management

3 - The wrong people are in management

Position: Customer enablement
Former employee, more than 3 years
Location: Reading, England
Would Recommend: CEO approval, Business outlook
Pros: Benefits Some great people who really want to help make things better but they don’t have the power or authority to drive change

Cons: You cannot voice suggestions to improve customer experience if it’s a different viewpoint to management as you will be ostracised. The customer experience is really poor and when you’re motivated to make customers happy, it’s a really frustrating place to work

4 - Company Bought by Keyloop

Position: Implementation consultant
Current employee, more than 1 year
Location: Maidstone, England
Recommend: CEO approval, Business outlook
Pros: friendly people who already work there
Cons: - little support - nearly half of company fired or left - actively feel pushed out - pay not equalized to existing workers

5 - The worst company

Position: Team leader
Former employee, less than 1 year
Location: Hyderābād
Recommend: CEO approval, Business outlook
Pros: No pro for this worst organization
Cons: The company is ruled by bad politics and the worst management. They fail in showing their own values n ethics. They just hire n fire people . Not recommended to anyone

6 - Managerial catastrophy

Position: Anonymous employee
Former employee, more than 3 years
Recommend: CEO approval, Business outlook
Pros: decent rates , a lot of great people there. Full remote opportunities.
Cons: Management is a disaster…truly…never seen such poor quality ppl managers through my career except very few exceptions…

7 - Needs Attention

Position: Manager
Former employee, more than 3 years
Location: Reading, England
Recommend: CEO approval, Business outlook
Pros: Great and committed staff Flexible and good wellbeing and diversity acceptance.
Cons: Makes a lot of noise about customer focus but cant deliver due to willingness to release new products at 80% completion. Lack of staff to adequate service customers Stress inducing levels of compliant from customer and demand to be accountably for everything while being unable to solve or reach an owner.

8 - Toxic team

Position: Tier 1 support specialist
Former employee
Location: Seoul
Recommend: CEO approval, Business outlook
Pros: flexible working and many benefits
Cons: toxic team not handled well by management and bullying

This board makes for some pretty shocking reading on how toxic this company has become. HR and senior leaders of the business should hang their heads in shame.

Some people are so ignorant! I work in the CX team, everyday customers complain at the terrible service from support and implementation. In the last four years the service levels have plummeted and no one can argue otherwise. Guess what, customers also read this forum as they tell me so. Yes I am waiting for my package to depart if you are wondering. There is a reason attrition rates are huge as customers are fed up being treated so badly but paying more every year. We led by money grabbing id--ts who are only interested in themselves. Wake up!!!

If you think customers (also employees of their own respective company) don't read the layoff then your very naive, the layoff isn't exclusive to keyloop you know!
I know quite a few employees at various dealers and they're all very aware of the layoff.
And for the record, sadly very few customers have anything good to say about the current state of affairs when it comes to keyloop support so the below post comes as no surprise to me.
Things have been slowly going downhill for years, leadership like to sugarcoat everything.

What an astronomical coincidence that a "Keyloop customer" suddenly shows up on Layoff.com, a site completely unrelated to them, on a Friday, just hours after the wannabe genius got called out. And now, instead of answering directly, they're trying (and failing) to keep up the charade by replying through this fake "customer" with the usual excuse: "I'm not racist, it's just that they're really bad ç_ç."