Seems like I remember Marvin hiring Seemantini Godbole after the huge Computer failure on Black Friday , and making the comment that it would not happen again!. This is like the second major crash since then. Where do we go from here?
7 replies (most recent on top)
Don’t worry. In three months you will have Sterling! You don’t know how many times I heard that over my 15 years with the company. I’ve been gone 2 years and they basically still say that.
Her salary was 4,013,122 last year. Actually saw an article on it today.
The mobile carts are coming to stores in phases of the next couple quarters. Ours got setup last week but they’ve been iffy at best so far. Sometimes the phones won’t recognize the cart other times there’s a 2-3 minute delay between you pressing print and the label printing. But the labels visually sharper than the terminal printers when they do work
Sterling (Internet orders) is an IBM product. Their logo is right on the screen; like it adds anything to the product. IMS (used to track installed sales) is a Microsoft product. Neither is a well thought out product. The problem with both is that the end user, the associates, who use these on a daily basis were never consulted or considered in the design.
Lowe’s needs to consider the end user when designing software for the company. The software engineers need to stand beside an end user and watch as a cashier or floor associate struggles to use the software and then make the changes necessary to improve ease of operation.
The Charlotte crystal palace technology center is a waste of money; just another sign of Lowe’s corporate decadence. It shows how out of touch the corporate executives are. Marvin and friends seem to have forgotten that “there are no cash registers at corporate” and “you either serve customers or you serve those that serve customers.” Both things Marvin said.
I wonder what ever happened to the label marker carts and zebra phones with credit card processors each store was to get? Our SM told us at the quarterly meeting that we were getting two carts and four zebras that could do credit card transactions.
Of course none of this matters if we don’t have backups that work. When the credit card system went down any customers were like “really?” Paper and pencil backup? It didn’t help our image as a technology savvy company.
The money was spent buying a downtown Charlotte building to be a new IT Center! Now they’re spending a fortune renovating it & adding food courts, a health club, more. A very misguided plan.
That money should have been spent on new hardware, new software, and a company such as Microsoft, Apple, IBM, Oracle, etc to come in, set it up, and continue consulting.
“You can’t turn a pigs ear into a silk purse”
This is what you get when you give up creating a successor system and decide to just keep the same rickety back end and slap a new coat of paint on it.
Down hill all the way.