What a terrible marketing decision. We are all stuck inside on our computers and phones for hours, basically a captive audience glued to social media. Nearly every other retailer has kept their social media teams going even when the majority of employees have been furloughed. I've seen some really amazing, engaging content from places like Saks and Nordstrom that is probably driving sales. (I just read that Abercrombie's e-commerce sales have been BOOSTED for exactly these reasons).
Meanwhile, Macy's hasn't had a new post since March 17th.
Way to make your customers forget you exist.