I’m in PA and the same thing is happening. I approached two customers and asked if they knew of the universal masking requirement. This was on the day that it took effect and I was concerned for the safety of all in the store since my store is in a county with one of the highest covid 19 counts in the state.
The customer took offense at being asked this and complained. I then had a sit down with two managers who told me it was not my place to tell (their words) the customer that they had to wear a mask. I countered by saying it was my intent to inform the customer of the requirement for their protection as well as mine and for all the other customers and associates in the store as well as the community at large. They finish my making the veiled threat of reviewing the incident with the store a manager and documenting it in time to talk.
These same spineless managers also will do nothing when pervert contractors say inappropriate things to young female cashiers. It seems that Lowe’s allows customers to behave anyway they want and won’t say a thing to them. If these young girls say anything in their defense (I’m young enough to be your granddaughter or daughter, I’m sure your wife would like to know, I don’t think a bikini is appropriate to wear to work) they too are called on the carpet.
This is why customers act they way that they do; they know they can get away with it.