such of waste of time. Especially the sale specialist. We maybe have one or 2 of them in a department that actually helps. gets carts, answer code 50 and 3, answers call button. The rest just stand around in their department or at the millwork desk having a big circle jerk. The fat f— in flooring spent a whole hour yammering away with our electrical pro(who is supposed to be off as a high risk but still comes to wander around the store cause he’s a lonely old fart) about the Jordan documentary, ignoring all the bells going off in his dept... they all act like their to holy to do the cleaning but are the first to complain about being at risk to exposure... Duh dumb–s that’s why we need to sanitize. Im fed up with it.
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Appliance Specialist definitely have the toughest job in the store with the amount of phone calls and products that were delivered damaged, special orders delayed, model numbers discontinued that still show up in the system available and it not,alot of time spent refund/rebill! Imagine plumbing sales specialist with appliances right next to plumbing and I sold over a million dollars last year because appliances gets overwhelming, I wouldn't be a sales specialist in appliances for $30.00 an hour, especially when a customer wants to do carryout!
Your a complete id–t come to pro services and try to sale as a specialist. Good luck , your going to look like what you are an id–t.
They need to eliminate you yeah they should
No
My store has one individual who has passed between four departments because he is so lazy and useless. He has been there five years and first started in the gardening department, then moved to paint, then to flooring. After those three departments complaining that he was never in them, leaving messes for everyone to clean up, spending most of his time in the break room/up front gossiping with the front staff they promoted him to appliance specialist and gave him a raise to almost the highest paid one in the building. Our security (before they got rid of the position) had him on camera spending 2 3/4 hours on a 5 hour shift sitting in the break room. Nothing was done to him. The most asked question of the day, other than "When is the bathroom", was-"Hey, do you know where ** is?"
One thing I have learned about Lowe's is that darn near every store and department is different. Just because some of your employees can coast in your store doesn't mean that it is that way everywhere. I am an appliance specialist in the largest of the 9 Cross-dock markets and I can tell you our workload is off the charts. We are held accountable for our numbers even when the servicing ADC (Appliance Distribution Center) is nearly always out of stock or customers cancel due to cross-dock/delivery issues. EASILY field 25+ phone calls per shift, many of which are customer care issues yet the specialists have to deal with them as the DS is never around and the ASM's are either overwhelmed putting out other dumpster fires or don't understand the systems well enough to know how to remedy on their own.
As for cleaning, I do it anytime I am not engaged with either customers, order management, details, etc. The fact that many of your associates can coast tells me either your a low volume store (consider yourself lucky) or your management chain is oblivious to what is going on. Consider yourself lucky that you even have time to notice what others are doing. In my store far too many of the part-timers are either unreliable or their work output is so subpar that they take more effort to coach then they are worth. Maybe your store is different but that's Lowe's for you.