Being in control means taking responsibility for running and refining an established system—either deliberately, because you absolutely have to be the one to do it, or unintentionally, because you aren’t trusting the people you’ve hired to perform those functions.
Leaders at CareFirst - the ELT in particular are guilty of all of these - as they have not taken time to set up the basics. They don't trust their gut and anyone in particular - so we are entirely strung out in too many directions. There are too many process constraints - even though ANYONE can lead (not really). This is incredibly wasteful of resources. And to a large extent the wrong people are in the long roles. No one feels safe - as there are no firm rules - and layoffs weekly with no dialog or justification. Are we building a new business or trying to save money?
Mistake 1: Setting inconsistent goals or expectations.
Mistake 2: Having too many process constraints.
Mistake 3: Wasting your resources.
Mistake 4: Putting people in the wrong roles.
Mistake 5: Failing to create a psychologically safe culture.