Retail workers' job description is providing precision guess work based on unreliable data provided by those of questionable knowledge. I lost count on how many times customers have come in looking to buy more of a product that they originally bought at Home Depot, showed them their product on the HD website, and they still insist they bought it at Lowe's. Customers are always wrong.
8 replies (most recent on top)
A more important question is: Is your manager always right? Is corp always right?
And if not, wtf you doing about it?
Seriously exactly What the he'll kind of question is that?!
OF COURSE they are NOT, just make sure they sign or hit accept on the pin pad first.
No, but they're always dumb!
No, and tell them that
No....but. You have to sell the idea that you are 'on their side', to the point that if they aren't right, they hardly notice.
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Customer is not right almost always