Can they really discipline Specialists for not getting at least 1 credit application per week?
17 replies (most recent on top)
ive had a few that said yes to credit app if the rate is below 10%. Told customer I did not have authority to do that, he asked to talked to store manager. SM said he can't do that, customer said then I don't want your card.
ask wells fargo if you can threaten your workforce to get stuff like this....
yeah...you can.....until your workforce engages in illegal actions to meet your corporate demands so they dont get fired.
so no....you cant actually write someone up and fire them for not obtaining CC apps....all you can actually legally, ethically do is require that they engage with customers and present good reasons why they should sign up. in no way can you force a customer to sign up and when you pretend as a corporation like you can the PR nightmare down the road will be unreal as will the settlement in court will be down the road.
Each write up for not getting CC apps will be used as evidence against them down the road......when you go to take that write up from management they should be heavily challenged on just where the line is between offering great customer service and refusing to take no for an answer? are you to use coercive and abusive behavior when the customer says no? are you suppose to grab their wallet out of their hands and take down all their info without their consent? you suppose to go to the dark web and buy private information?
youre relying on the CONSENT of the other individual. sad that corporation have to be reminded that they cannot simply rape the financial information of their customers to get their way. wells fargo learned that lesson the hard way
IT’S CALLED REACTIONARY MANAGEMENT.
THEREFORE, THE GUIDELINES CHANGE DAILY. THEY MAKE IT UP AS THEY GO!
“Can they really discipline Specialists for not getting at least 1 credit application per week?”
Yes, they can.
No, they cannot... AND, there has been a lawsuit regarding that EXACT situation and the company lost!
But look! Corporate kows the biggest margin we have to catch H.D. is thru commercial sales. They also know their employee pool (from corp all the way down to fsa) is absolute garbage except for say 25% of their hires who are competent and care.
The rest just want paychecks and skate.
So corp pushed sm's to push 3 cc a week but what they really want (but cant say) is they want 1 per associate and just want employees ENGAGING.
So corp elite feel they need to lie and manipulate to get people to actually do their job. Well, like all things, there is some truth in this, and some lies. First, Lowe's CREATED this disparity in commercial sales for years through poor execution, equip, management, etc. They also hired the very employees they feel the need to manipulate.
Its just a bad , broken, unEthical system of layered Bullshty.
I didnt get 3 this week, but I did manage $35k in sales and far exceeded my loyalty sign ups. Some weeks I dont make any metrics expected but its not from lack of asking or trying. And my management team knows yet its still their job to arbitrarily yell, demand, and threaten.
But managers at Lowe are mostly untrained and under qualified kids with no conceptual thought process abilities, and they are all in on the "manage by intimidation" approach pushed by Marvin himself.
Well, Lowes is losing all good employees ahnd over fist. We lost 2 great employees last week in an already short-staffed store.
They are also (out of no where when this was allowed to go on for 4 years) writing people up for stealing time (long breaks), and time and attendance. Again, we lost 3 last week to that.
So our Pro specialist has been on register all week! So tell me corp, how can you hold that person responsible for not getting cc's when she is on register or unloading trucks, or away from pro as dictated by management?
Lowe;s seriously is a busche league company with children in management positions even at the top. Marvin is no intellecual, no leader, and has a lost follow-the-leader mentality.
Hes basically an animal, living in the perceptual world.
This is where the phrase “other duties as assigned” can come into play.
If it is not in your job description, they can not enforce it.
You would have had to agree to being able to produce the amount of apps when applying for the position.
Let them push the issue and then get a lawyer to make them pay you to sit at home.
Whether you sign the document or not ultimately does not matter, the write up stands.
This is America. They can do just about anything they want.
I've had more than a few customers say yes as long as the rate is no more than 15%.
Definition of Insanity: Doing the same thing over and over again and expecting a different result
With Sears 2.2 mindset, the muttons are all migrating, we are using the same tactics to bludgeoned the customer into buying extras, making the shopping experience a night mare and making them use the internet for a free and hassle experience
No, they can not! Tell them to show you the police that says you have to. And what every you do; Don’t Sign that damn write up paper
Notice they keep bringing in “external talent “ that drinks the Kool Aid for a short time, before getting consumed with reality. Oh how that expression on their faces changes to misery quickly.
If we continue to stalk and harass every customer for their information, will we instead be offending people and turning them off to the whole shopping experience? Or insisting that they need help instead of asking them and then being available if they have questions? I know what sort of experience I prefer when shopping in a big-box store. Will the customer then opt not to shop in our particular store because they want to shop in peace? I get it. The goal is to maximize the total of every potential shopping trip and to monetize as much as possible but I think oftentimes it backfires.
The company has created some VERY serious problems in our market with all their half baked appliance processing changes. We are in the largest test market for 3rd party/cross dock delivery and with NEXT TO NO INVENTORY for nearly 3 months in a row. The Q4 results and the underlying data clearly shows Lowe's is rapidly loosing appliance market share to our competitors. I really wish credit apps were my biggest concern but it is about number 25 on my list. They are also telling us they are looking for a 50% close rate on extended protection plans, must cashier our own orders, make sure nothing is left open in IMS, get our details done the same shift they come in (they don't care if the detail is missing critical info or not), do IRPs/DSR, pull sterling orders, put out multiple customer care fires every shift, field dozens of phone calls, call order replenishment at least 10 times per shift to find what century our inventory might actually arrive in, cover your adjacent departments cause we have no staff, demonstrate "SMART" customer service with every customer you see, make sure you clear all your action items, don't forget to take lunch and NO OVERTIME!!! Oh, and make sure the department stays zoned and you are caught up on your AP4ME. I would L-O-V-E to see the persons passing down all these edicts held to the same work productivity standards we are being held to but I am starting to think they are too busy dropping acid. God almighty how far we have fallen in such a short amount of time!
Yes. It’s called job performance.
Yes, I got a write up so I quit. I don't have time for stupid credit apps with technology that doesn't even work.
Ask every single customer for an app until you get a complaint. Then keep doing it.
They can't write you up for it then. Be like an annoying target cashier with the red card.