Eeav+12yvZOZ4, luck of the draw my friend. The 30 percent who do pass cannot show that they can perform the job afterwards and they have said so themselves. When you are only given 5 files to test on and "randomly" picked by the trainers, some can pass and come can not. It is all about them surviving. You would not have to have more than 6 months of training if you trained people right.
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@Eujs so riddle me this, 30% did pass, are they super-geniuses? Or are the 70% that failed the typical id–ts we have been hiring off the street for the last 10 years? How about some personal accountability. And for that matter who the hell is in training for 6 months these days?
The managers are useless. They make working for A horrible environment. A bunch of people started working in their jobs last July and training was horrible and still horrible. They expressed to their boss about it. Since 70 percent of the group could not pass their test, they all got drop files last Friday. Now you would think that if a high percentage is not passing as new employees you would look into the training. What a great company for new people to come to.
@xkxn the stress is palpable. You can see it and feel it. I know TM's make good money, but is it worth it?
@vfls as a TM in auto claims I can confirm this is absolutely how it is now. Everything is dictated to us. We have no discretion or real authority and get told how to do everything. The beauty is when we do what we are told and it does not work it is our fault....you know because we could not make handlers believe it or buy into it.
Managers at the hubs have become watchdogs, nothing more, nothing less. Probably as beaten down as the rest of us minions with the stress of constant changes. I feel bad for them, too
Agree the managers at SF have become useless.
Don’t you remember a few years ago when we lost billions, and execs still got millions in bonus?
2fnj -Time will certainly tell, I do appreciate the civilized discussion, something far to rare these days. Happy Holidays to you and yours.
The production issue is not new, recent or the product of any current leadership. It is historic and systemic. The vast majority of production comes from agents with less than 5 years of tenure. The small remaining amount comes from Chairmans’s circle and SVP club agents. This is not lost on MT, RH, PS and others. This is why the contract will be changing when policy modernization is more deployed and service options will be more available and easier outside the agent’s office. Not there yet, but very soon. Enjoy your retirement you earned it.
1tkd- the fact that so few agents are growing would seem to me to indicate we do not have a competitive product to sell or we would be selling. As an agent I can tell you that in fact is the case in many many markets. Personally I can verify we are asking a Tiffany price for a cubic zirconia, we are not a premier product any longer and word has gotten out. Quite frankly agents are the glue sticking these people to SF as I think we will probably find out the hard way at some point. It won’t matter much to me, I got mine but I hate to see this company spiral down.
What’s wrong with that? Did they not earn the right to do so? A 10% decrease in comp will NOT hurt this segment of agents, they are not heavily investing in growing their book at this point in their careers. It will hurt the engaged agents and in fact incentivize them to disengage and embrace the older agent model of riding it into the sunset. Cut marketing, cut staff co office with other agents, if comp gets cut many will move on to more lucrative opportunities, by and large they are smart enough to make a good living elsewhere. The current agent opportunity is far far far from what it once was. I would NOT recommend my kids follow this path.
1our-if you believe all agents are producing and growing their agencies and TC you are delirious. The bottoms 20% of agents submitted 3 or less auto apps, 1 fire and 0 life in the last 12 months. They retired and didn’t tell their customers or TC. Only a third of the agents grew anything in the last 12 months. Not exactly a production dynamo.
Probably why we are offering our claim handling services to outside entities now.
1lac- yea, just spit it out dude, you are talking about Allstate and it’s 10% commission cut for agents effective 1-1-2020. FYI the last time they cut was 2012, they lost close to 20% of their agent force and have never recovered. SF could do that but I doubt they will, the price is simply too painful for the company. Time will tell, if 20% of agents leave you can expect a significant additional amount of internal job losses also.
To1lac,that compensation model has been alive and well at SF for nearly 15 years, ask any agent on the Ao5 contract. Try to keep up.
Yea, that trend has been taking place in the industry for the better part of a decade, so what? As an agent I can simply cut staff and expenses and I will be in exactly the same place financially as before. Been doing this for almost 35 years, my clients will get less service but so what. If the company doesn’t care about taking care of the customer why should I ? At a certain point of MY choosing I will simply exit and enjoy my retirement without a care and without a look back. Life IS good.
If you’re an older agent not producing, take note. A competing P&C company is about to announce cutting commissions to agents for not producing financial services . This will be an industry trend. Take note folks
The problem is managers are managers instead of being leaders. EOM and Metrics have taken the leading out of the job descriptions and firmly insert the managing. These are the droids we are looking for.
What are they?
OK, any other pearl of wisdom to pass along?