What is the role of AST at your store? Does At Your Service fall under AST? Are you at a store where AST can pick up shifts on the sales floor? Do you know if AST has an optimized schedule like selling colleagues do? I wonder if AST will see any cuts come January?
13 replies (most recent on top)
AST does interviews, fix leaky sinks, fix toilets, edits for schedules, input sick time, clean managers area, work on selling floor for 3 hours per day, safety audits, and pull portables on and off floor, cash pick up from registers.
Correction “ordering change”. Also forgot checking phone hiring to see if new colleagues are scheduled for onboarding, checking Taleo for interviews and printing applications which is a tedious process due to having to view the interview calendar then click candidate name that opens a new window which requires a total of 5-6 clicks just to print one application on these slow computers. And for my store there are 6 different interview calendar categories we have to print for and check constantly throughout the day as candidates self schedule themselves throughout the day. Then you have to email the execs about interviews. This is a daily tasks. Then after the interviews you have to go through the time consuming tasks of dispositioning each candidate in the system with another set of ridiculous amounts of clicks to navigate for that. There’s a time limit for when it needs to get done. . Then paperwork must be filed, shredded or candidate scheduled for onboarding. I’m sure I’ll think of more as soon as I submit this. Lol
AST >>> Don’t forget payroll, distributing supplies, restocking gift cards and credit apps, dealing with angry customers that colleagues manage to constantly piss off, handling whatever requests from store managers, sales managers or tons of colleagues a day (missing pay, lost checks, don’t know how to do pto, or self correct address, etc), responding to emails from hr business partners who need the answers immediately so you have to go pull reports, emails from cash services to locate missing checks or to research some sort of discrepancy, assist customers who come to complain no one is on the sales floor, dealing with calls about platform deliveries because they can’t reach someone on the dock or in operations, dealing with angry customers who are sent to the office for us to look up transactions on their credit card bills then explaining for 30 minutes we don’t have access to their accounts so don’t know why they were sent to the office, dealing with requests from the mall office, picking up the mail, making sure colleague lunchroom has up to date info, cash office duties - offering change, mileage payouts, sorting through and packing up recycled gift cards, just to name a few more things we do as we sit in the office doing what appears to others as nothing.
AYS really falls under operations as it is really designed to be in conjunction with fulfillment. Larger doors have a lead the covers AYS/fulfillment.
I see that In most doors it falls under the sales manager of where the AYS desk is located.
AST does much more that sit in the office. Especially with no HR support in the store. Coordinating training, filling call offs, customer calls, ordering supplies, putting in work orders, dealing with whining managers and associates, printing reports, cash off duties, planning associate activities, ordering food, tracking training, tracking and driving give back events etc. Etc. Etc.
The onboarding Captain is the holiday job where they teach the new hires on their first day, its new this year. They have classroom time and also time on the floor with regular associates. Job goes away when holiday is over.
Work in the job of AST for one week and you will see what all they have to do. You obviously have no idea if you think all they do is “sit in the office”.
How much is too much?
What is the "onboarding captain" ???
We got the onboarding captain with us for the season and she was speechless at the stuff that goes on that the people out on the floor never get to see
AST is just not sitting in the office.
I guess store managers will have to start closing the building at night if all these manager cuts happen.
I wish the AST would be with At your service and then they could help with the lines there instead of sitting in the office.
Next year ast will be ays. The stores will slow down managers jobs will be cut. If you make too much money. You’re dats are numbered. Just get ready